Origin Broadband Number: The Complete Contact Guide

If you’re looking for the Origin Broadband number, you’ve come to the right place. In this complete contact guide, we’ve broken down the different ways to get in touch with this broadband provider as well as a review of the Origin Broadband customer service. Keep reading to find the Origin Broadband contact number and other means of getting in touch with this provider.

Is Origin Broadband Going Bust? It was reported in September 2021 that Origin Broadband was at risk of going bust and in talks with TalkTalk for a takeover. This was due to Origin Broadband racking up over £20 million in losses. At the time of writing, Origin Broadband is still trading with a Voluntary strike-off action having been suspended on April 12 2022.

Origin Broadband Customer Service Review

When it comes to Origin Broadband customer service, it’s very much a mixed-bag according to the latest Origin Broadband reviews. Some customers have only good things to say, even going as far as recommending it as the best customer service from all Broadband Providers, whilst others point out how terrible the Origin Broadband customer service is.

Was put through to cancellations and Sharon Wilkinson talked me through some packages and made me stay with Origin Broadband. Probably the best customer service i have received from any broadband provider. Once again Thank you to Sharon Wilkinson.

Spoke with Shane regarding an issue that had been going on since the 24th Dec, the only issue I have had since joining origin 3 years ago. His customer service skills are excellent, he is polite, friendly and completely professional. He resolved the issue within minutes, and followed up straight away with an email confirmation. Would highly recommend origin to anyone who is looking for a new broadband provider.

Horrible customer service, had no internet in the house for over 2 weeks, they can't seem to fix it even after technician came to the house to try. They wont let me cancel the contract without paying a fee and still charging me for the month even though the internet isn't working. Furthermore, when I asked to speak to the manager, he's not available.

Shocking service left 5 month ago due to rubbish signals and rubbish customer service now they trying to charge me 125pounds for a service I never received and keep telling me to call customer service after me emailing saying I have a throat condition which means I cannot speak! I just get ignored and constant harassment plus increasing debt!!

How Do I Contact Origin Broadband? There are four ways to contact Origin Broadband: phone, email, social media, and live chat. You can use any of these contact methods to get in touch with Origin Broadband; to use the live chat service you will need an Origin Broadband Login.

Origin Broadband Number

The first method of contact we’re going to cover is the Origin Broadband telephone number. This is how most people like to get in touch with the provider. There is only one phone number for Origin Broadband, with this number covering everything you might need from sales to customer service to technical support.

In the table below you will find the Origin Broadband number and the option you should choose to quickly get put through to the right department. We’ve also included the Origin Broadband opening times, so you don’t make a wasted phone call.

Origin Broadband Live Chat

Origin Broadband live chat is also a popular way to contact the provider. By using this service, you can easily speak with an Origin Broadband live chat advisor without having to wait on the phone. Simply type your message into the chat box and wait for the reply.

To use the Origin Broadband live chat, you will need to login to your online account and access it from your customer dashboard.

What Is My Origin Broadband Username? Your Origin Broadband username is something you will set up when you first get signed-up for Origin Broadband. It will most likely be the same email address that the provider uses to send communications to. If you’ve forgotten your password, you can easily reset it from the Origin Broadband login screen. However, if you can’t remember your username you will need to contact Origin Broadband to reset it.

Origin Broadband Social Media

The Origin Broadband social media accounts don’t seem to be as active as they once were. But that doesn’t mean you can’t tweet or DM these accounts. It might not be the quickest way to get in touch with Origin Broadband though. Here’s the list of Origin Broadband social media accounts:

• Origin Broadband Twitter
• Origin Broadband Facebook
• Origin Broadband LinkedIn

Origin Broadband Email Address

Another great way to contact the provider is via the Origin Broadband email address. However, we would strongly recommend that you only use email for less-urgent enquiries as getting a reply could take anywhere from a few minutes to a few days. So if your broadband is down, give the origin broadband phone number a ring. But if you have a couple of questions about a bill then go right ahead and send an email. Below is the Origin Broadband email address.

Origin Broadband Address

The final contact option is the Origin Broadband address. Whilst you may never need to send a letter to the provider, you might need it if you have to send a cheque payment for example. As this is the slowest way to contact Origin Broadband, we’d only recommend using the Origin Broadband address as a last resort.

Remember to always include your customer account number and a means of contact when you write to Origin Broadband. Below is the address where you can send any correspondence.

OB Telecom Ltd trading as Origin Broadband
Soapworks
Ordsall Lane
Salford
United Kingdom
M5 3TT

Origin Broadband Complaints

If you’re unhappy with the service you’ve received, you’ll need to make an Origin Broadband complaint. This provider takes all complaints seriously and will try to resolve your complaint as quickly as possible. Origin Broadband has a clear complaint procedure as shown below.

Origin Broadband Complaints Process

1

Advisor

 File your complaint with an advisor.

2

Manager

 Escalate your complaint to a manager.

3

Complaints Team

 Escalate your complaint to the Complaints Team.

4

Ombudsman

 Escalate your complaint to the Ombudsman.

The first step to raising an Origin Broadband complaint is to speak to an Origin Broadband customer service representative. They will log your complaint in the system and try to find a way to resolve it. Alternatively, you can email or write to Origin Broadband with the details of your complaint. Below are the various ways you can contact Origin Broadband to make a complaint.

• Phone: 0330 024 1777 or 01302 235 060
• Origin Broadband Complaints Email: [email protected]
• Post: Complaints, OB Telecom Ltd trading as Origin Broadband, Soapworks, Ordsall Lane, Salford, M5 3TT

If your complaint cannot be resolved at the first point of contact, it will be passed on to a team leader or manager to investigate. They will carefully consider all aspects of the complaint and get back to you with their findings and a resolution. If you’re not satisfied with this outcome, you should request that your Origin Broadband complaint be escalated to the complaints team.

The Origin Broadband complaints team are dedicated to resolving customer complaints. Should your complaint have reached this stage, it means that Origin Broadband are doing everything possible to provide you with a satisfactory resolution. However, if you’re not satisfied after your complaint has been reviewed by the Origin Broadband complaints team, the final step is to escalate the complaint to the Ombudsman.

The telecommunications Ombudsman is an independent organisation that reviews only the most serious complaints that have not been resolved between a provider and a customer. The Energy Ombudsman will only accept complaints after a minimum of eight weeks since the complaint was officially made, or if the provider has given you a ‘deadlock letter’ which states that no resolution has been found.

You escalate your complaint to the Ombudsman in the following ways:

• Phone: 0330 440 1614
• Email: [email protected]
• Post: Ombudsman Services: Communications, P.O. Box 730, Warrington, WA4 6WU
• Website: https://www.ombudsman-services.org