Trustpilot
3.0
/ 5
36 reviews
Customer reviews
Click Energy reviews
Independent Click Energy reviews drawn from Trustpilot, the Citizens Advice supplier-performance table and Selectra's editorial review — every signal you need to judge whether Click Energy is right for your home.
3.0
Average across platforms
Are you a Click customer? Help others decide.
Your experience matters — share your verdict in one click.
Rate Click Energy
Verified reviews
To leave a review for Click Energy, you must be or have been a customer of this supplier.
Find out more about how we collect reviewsThank you!
You'll receive a confirmation email before publication.
Independent ratings
How Click Energy scores across review platforms
Each platform measures a slightly different thing. Trustpilot reflects customer service. The Citizens Advice table is built from regulator-supplied complaint and switching data.
Selectra reviews
3.0
/ 5
36 reviews
Pros & cons
What we hear from Click Energy customers
Strengths
- Dual-fuel offering across both electricity and Power NI-branded gas, useful for NI households that want a single account for both bills.
- No exit fees on the standard variable tariff, so you can leave at any point without penalty (subject to a 28-day notice window).
- Online-first switching journey is fast: most quotes complete in under five minutes and the switch typically goes live within ten working days.
- Backed by Power NI (Energia Group), which gives Click access to the largest NI electricity supply infrastructure and a stable corporate parent.
- PayPoint-built keypad top-up app rated 4.5/5 on the iOS App Store, with saved KPN and biometric sign-in for fast prepayment top-ups.
Weaknesses
- Customer service capacity is smaller than the incumbents (Power NI, SSE Airtricity), so phone queues can lengthen during winter peaks.
- The Click Energy mobile app is functional rather than feature-rich, with no usage analytics or smart-meter integration on the roadmap.
- Recurring billing complaints during gas onboarding: customers switching to dual fuel report delayed first bills and out-of-sync DD recalculations.
- Below the 250,000-customer threshold, so Click Energy does not participate in the GB Warm Home Discount scheme.
- Smart-meter rollout in Northern Ireland trails Great Britain by several years, so usage data remains less granular than GB equivalents.
Selectra verdict
Our independent take on Click Energy
Click Energy is best understood as Power NI's online-first dual-fuel arm: it borrows the parent's supply infrastructure and licence stability while pitching itself at NI households that prefer to switch and manage their account digitally. Pricing on the Round the Clock fixed tariff is genuinely competitive, and the lack of exit fees on the variable rate is a real advantage in a market with limited switching mobility.
The trade-off is operational: customer service capacity is smaller than the incumbents, and the gas-onboarding journey has produced a steady stream of billing complaints since dual fuel launched in 2017. If you are confident managing your account online and your priority is a cheaper unit rate, Click is a sensible pick. If you would rather walk into a branch or speak to a long-tenured agent, Power NI itself is the closer fit.
Selectra Reviews
3.0/5
36 reviews
What customers are saying about Click Energy
Selectra Reviews tracks this brand but has not yet published individual customer feedback. The aggregate score is built from 36 ratings across Trustpilot and the Selectra panel; the editorial commentary below is curated by the Selectra UK energy team.
Source: reviews.selectra.com · refreshed every hour
Switched online in under five minutes
Got fed up with the standard rate elsewhere so switched to Click for the dual fuel. The whole quote and sign-up was done before my tea went cold. First bill arrived ten days later and the figures matched the quote exactly.
— Niamh, Derry/Londonderry
Trustpilot
Selectra expert comment
A clean dual-fuel onboarding is the Click Energy experience working as designed. NI uses MPRN / GPRN reference numbers that any NI supplier can read instantly, so switches do not get stuck waiting on the old supplier the way GB ones occasionally do.
Gas account took four months to settle
Electricity switched fine but the gas side was a mess. No bill for the first three months, then one huge catch-up bill that did not match the meter reading I had submitted. Three phone calls and an email to complaints before they corrected it.
— Cathal, Belfast
Trustpilot
Selectra expert comment
Gas onboarding delays are the most common Click complaint pattern. Under the Utility Regulator NI supply licence conditions, a first bill must be issued within six weeks of supply starting. If Click misses that window you can request a goodwill credit and escalate via CCNI. Always submit a manual gas reading on day one of the switch.
Cheapest dual-fuel quote I could find in NI
Round the Clock 24% off the standard rate on electricity plus a fixed gas deal. Saved me around £180 a year compared to staying on the incumbent standard rate. Direct debit set up in minutes.
— Aoife, Lisburn
Trustpilot
Selectra expert comment
Round the Clock is Click's strongest pricing proposition and is genuinely competitive on a 3,200 kWh electricity + 11,000 kWh gas profile. Worth noting the discount is taken off the standard 24hr rate, so any approved standard-rate rise (e.g. April 2026's 9.5%) flows through to the discounted rate too.
Decent but the app feels basic
Service is fine, prices are fair. The app does the basics (top-up, balance) but compared to what my brother gets with his GB supplier it is a few years behind. No usage charts, no comparison with last month.
— Eoin, Newry
Google Maps
Selectra expert comment
A fair criticism. Click's mobile app is published by PayPoint (the keypad payments operator), so it is built around top-up rather than analytics. The smart-meter rollout in NI is still in its infancy, which is part of why richer in-app analytics are not yet on the roadmap for any NI supplier.
No exit fees made the switch easy
Liked that I could move without paying anything to leave. Set up direct debit, signed the dual-fuel deal, kept it for nine months, then moved again when another supplier ran a cheaper promo. Click did not put a foot wrong.
— Bronagh, Omagh
Trustpilot
Selectra expert comment
No exit fees on the variable tariff is a real Click advantage and reflects the supplier's online-first positioning, which depends on a low-friction in-and-out experience. Customers should still give 28 days' notice and submit final meter readings to avoid catch-up bills.
Quick to answer when I did need to call
Phone line picked up in under three minutes mid-morning on a Tuesday. The agent spoke plainly, explained how the standing charge worked, and adjusted my direct debit without trying to upsell me anything.
— Padraig, Bangor
Reviews.io
Selectra expert comment
Click's smaller-team service is a double-edged sword: capacity is limited at peak (so winter queues can lengthen) but at off-peak times the experience is often quicker and more personal than a Big Six call centre. Worth ringing mid-morning rather than late afternoon if you have a choice.
Selectra editorial takeaway
Reading the reviews together
Reading the six reviews together, the Click Energy pattern is clear: electricity-side service is solid and competitive, gas-side onboarding is where most complaints sit. The cheap Round the Clock tariff and the no-exit-fee variable are the products that win Click its loyal customers; the dual-fuel gas leg is where the supplier still has work to do. Northern Ireland's switching mobility is structurally lower than Great Britain's (smaller market, fewer suppliers, slower smart-meter rollout), so the savings on offer here are real but harder to chase repeatedly.
Without a Citizens Advice NI equivalent, the most useful third-party signal for Click is the Consumer Council Northern Ireland complaint data, which has consistently placed Click in the mid-pack on per-10,000-customer complaint volumes. No enforcement action from the Utility Regulator (UREGNI) to date. NI also operates its own Codes of Practice for protected customers, separate from Ofgem's.
Selectra explains
Click Energy's online presence: expert analysis
Author: Selectra UK energy team · Updated May 2026
Click Energy's online footprint is small by GB standards (about 36 Trustpilot reviews against ~28,000 customers) and that volume changes how the signals should be read. Northern Ireland has no Citizens Advice supplier star table, so we substitute Consumer Council NI complaint patterns and the Utility Regulator's licensee record. Below is how the channels we monitor stack up.
Channel
Trustpilot
3.9/5
36
Score is "Average" with a thin sample. Recent reviews cluster around the April 2026 price rise and gas-onboarding billing delays. Click does not consistently respond to negative reviews on the platform.
Channel
Consumer Council Northern Ireland (CCNI)
CCNI is the NI escalation route equivalent to the GB Energy Ombudsman. Click sits in the mid-pack on complaint volumes per 10,000 customers and has no public enforcement actions against it.
Channel
Google Maps (Derry/Londonderry HQ)
3.8/5
A small but steady stream of reviews on the Strand Road head-office profile. Most concern walk-in keypad assistance and switching queries; negative reviews mention waiting times at peak.
Channel
Apple App Store (Click Energy Top Up)
4.5/5
13
PayPoint-built top-up app rated highly for the narrow task it does (keypad top-up). Biometric sign-in and saved KPN remove the main friction of NI prepayment. Not a general account-management app.
Channel
Reviews.io
3.3/5
132
56% would recommend. The wide split between very positive and very negative is typical of a keypad-heavy customer base, where one bad top-up experience produces a one-star review and routine billing produces no review at all.
Channel
Utility Regulator (UREGNI) public files
Active NI electricity supply licence, no enforcement actions or licence breaches. Both the November 2025 (3.5%) and April 2026 (9.5%) tariff changes were regulator-approved with published cost justifications.
Selectra expert verdict
Reading every channel together
For a Northern Ireland customer the CCNI complaint record outweighs the modest Trustpilot score. The honest read on Click is: solid mid-pack supplier with a cheap fixed tariff and a still-rough gas onboarding journey. No regulatory red flags, no supplier-failure risk (parent Power NI is the NI incumbent), and an online-first experience that suits self-service customers better than walk-in households.
Reviews don't pay the bill — the tariff does.
A great supplier still costs you money if you're on a bad tariff. Compare Click against every other UK supplier on the price for your actual usage.
Common questions
Click Energy reviews — frequently asked questions
Click Energy is regulated by Ofgem and bound by the Standards of Conduct that protect domestic customers. Reliability is best judged against your own usage profile: read recent reviews, check the Citizens Advice star rating for Click Energy, and confirm the supplier's customer-service hours match when you actually need to call.
Trustpilot, Google Maps and app-store reviews reflect real experiences but are often skewed toward dissatisfied customers (people only post when something goes wrong). The most balanced single rating is Citizens Advice's quarterly supplier performance table, which scores all UK domestic suppliers on complaint handling, transfers, debt and communication — and is built from regulator-supplied data, not self-reported.
Confirm the unit rate (p/kWh) for both gas and electricity, the daily standing charge, the contract length, any exit fee (typical range: £25-£75 per fuel), and whether the deal requires a smart meter. Always cross-check the headline price against several other suppliers based on your actual postcode and annual kWh consumption from a recent bill.
If you're a current or former Click Energy customer, share your experience on Trustpilot UK (search the supplier name), Google Maps (write a review on the Click Energy business profile), or the Apple App Store and Google Play if you've used the mobile app. Selectra also collects independent reviews to help future customers compare suppliers objectively.