Sign in to your Octopus Energy account in seconds. View and pay bills, track gas + electricity usage, submit meter readings, manage your direct debit and message customer service — from the Octopus Energy app or the web portal.
Neither this page nor Google can see inside Octopus Energy's systems, so nobody can tell you from the outside whether the portal is up. What you can do is settle it yourself in about a minute — and the three checks below also tell you whether the fault is theirs or your own session, which decides whether resetting your password is worth the trouble.
Octopus Energy publishes planned maintenance and known incidents at its service status page. A banner there means the outage is theirs and there is nothing to fix at your end — wait it out. This page covers smart tariffs and connected devices (chargers, heat pumps) only — it does not report on My account or billing.
The website and the Octopus Energy app are two separate front ends on the same account, and they rarely break together. If My Octopus Account will not load in the browser, open the app; if the app hangs on a spinner, open the portal in a private browsing window instead.
Phone lines keep running through a portal outage. Call 0808 164 1088 (Mon-Thu 9 a.m. to 5 p.m.; Fri 9 a.m. to 4 p.m.) and an adviser can read your balance, take a meter reading and take a payment with your account number alone.
Everything up and it is still refusing you? Then it is your credentials, not the platform: reset the password from Octopus's forgotten-password page using the email address your bills are sent to.
Overview
The Octopus Energy login gives UK customers secure access to My Octopus Account on the web or the mobile app. Once you're in, you can view and pay bills, check past transactions, track usage, submit meter readings, manage direct debit dates, and message customer service without queueing on the phone.
You can sign in two ways: through the Octopus Energy web portal (best on a laptop or desktop) or through the Octopus Energy app on your phone or tablet. Both share the same credentials — a single email and password gets you into either.
What My Octopus Account lets you do
Power cut right now?
Your app and online account need power and internet. If you've lost supply, your network operator (not your supplier) restores it: call 105 free, 24/7 (Northern Ireland: 03457 643 643), then report it on the live UK map.
Step-by-step
Follow these six steps once and the Octopus Energy app will remember you from then on.
Get the official Octopus Energy app from Google Play, the App Store or your device's app store. Avoid third-party download mirrors.
Open the app and choose Register or Create account. Enter your email and create a strong password (at least 12 characters, mixed case + a symbol).
Provide the account number printed on a recent Octopus Energy bill, plus your supply postcode. Octopus Energy matches these against your supply on the MPAN/MPRN register.
Click the verification link in the confirmation email. Check Spam, Junk and Promotions if it does not arrive within five minutes.
Return to the app or web portal and sign in with your email and password.
Switch on Face ID, fingerprint or a PIN inside the app settings to skip the password on future sign-ins.
Get the app
Always install from the official store below. Avoid sideloaded APKs or third-party mirrors — those are how scammers harvest sign-in credentials.
Resolve issues quickly
Most Octopus Energy sign-in errors fall into one of five buckets. Walk through the matching row below before contacting support.
Possible causes
How to fix it
Possible causes
How to fix it
Possible causes
How to fix it
Possible causes
How to fix it
Possible causes
How to fix it
Locked out and fed up with Octopus?
An account you cannot get into is a fair reason to look at what else is out there. Switching takes about five minutes and you keep the same meter, the same pipes and the same wires — only the billing changes.
A great app makes managing your account easier, but the real saving comes from being on the right tariff. UK households can save up to £300 per year by switching to a supplier that fits their actual usage.
Common questions
Open My Octopus Account in a browser, or the Octopus Energy app on your phone, and sign in with the email address and password you registered. Both front ends share one set of credentials, so a password that works in the app works on the website. If you have never signed in before, register first with the account number printed on a recent Octopus Energy bill plus your supply postcode.
Use the Forgotten password link on the sign-in screen (direct link) and enter the email you registered with. The reset email normally lands within a couple of minutes; if nothing arrives, check Spam, Junk and Promotions, and make sure you are using the address the bills are sent to rather than a newer one. Still stuck after 15 minutes, call 0808 164 1088 (Mon-Thu 9 a.m. to 5 p.m.; Fri 9 a.m. to 4 p.m.) and an adviser can reset it on the account.
Meter readings are the single most common reason people sign in. In My Octopus Account the option sits under Meter readings or Submit a reading; in the Octopus Energy app it is usually on the home screen. Enter the digits before the decimal point or the red numbers, and nothing else. If you have a working smart meter the fields may be greyed out, which means Octopus Energy is already reading the meter remotely and there is nothing for you to send.
Paying inside My Octopus Account is the route that credits the right account fastest, because the payment is attached to your account number automatically. If you cannot get in, the automated payment line on 0808 164 1088 takes a card payment without a login — have your account number and the amount on the bill to hand. A direct debit set up in the account also keeps running while you are locked out; a failed login never stops a scheduled payment.
No — day-to-day sign-in only needs your email and password. The account number is needed once, when you first register the online account, so Octopus Energy can match you to the right supply. It is printed on every bill, usually near the top with your supply address. The 13-digit MPAN (electricity) and 6 to 10-digit MPRN (gas) on the bill identify the meter itself and are not login credentials.
It happens, and it is worth ruling out before you reset anything. Octopus Energy publishes planned maintenance and known issues on its service status page, and a genuine outage hits the app and the website at the same time. If only one of the two is stuck, the problem is local: sign out, clear the site data for Octopus Energy in your browser, or reopen the page in a private window. Phone agents keep working through an outage — 0808 164 1088, Mon-Thu 9 a.m. to 5 p.m.; Fri 9 a.m. to 4 p.m..
Start at the registration page, then enter the email address Octopus Energy already holds for you, your account number and your supply postcode. A verification email confirms the address; the link inside it expires, so open it the same day. Registering does not change your tariff or your direct debit — it only opens the online account on the supply you already have.
The Octopus Energy app is published through the official Google Play and Apple App Store channels and uses HTTPS with token-based authentication. Turn on biometric login (fingerprint or Face ID) plus a screen lock for an extra layer. Octopus Energy will never ask for your password by email, text or phone — anyone who does is running a scam, and that is true even if the caller quotes your account number.
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