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My Giffgaff Login: A Comprehensive Guide

giffgaff company logo

A mobile phone is a must-have, and it’s wise to get on top of your mobile use as you would with any other regular expense. Giffgaff offers a way to do just that through My giffgaff - an online customer hub that offers lots of different functionalities, the most important of which is managing day-to-day usage. Here we take a look at what you can do on My giffgaff, we show you how to log in to your account and what to do if you’ve forgotten your password.


What can you do with a My giffgaff account?

Most mobile carriers offer an online portal or members’ app through which users can manage their accounts. Giffgaff is no exception. Here at Selectra, we recommend accessing your My giffgaff account to keep on top of your usage and spending. However, you can get so much more out of it, like rewards programs, adjusting your plan or seeking customer assistance and technical support.

My giffgaff comes in two forms - the first of which is a web browser portal on their website and the second is a mobile app. So what can you do on My giffgaff? Let’s take a look at some of the useful tasks users are able to carry out on the platform.

Why not download the app?Manage your mobile phone account from anywhere with the handy My giffgaff app available on Google Play and the App Store. The My giffgaff app has been well received by users - it has a 4 and a half star rating on Google Play and a 3 and a half star rating on the App Store.

Check your balance

Regardless of whether you’re a pay monthly or Pay As You Go customer, being aware of your mobile usage is a useful way to manage your money. With My giffgaff you can keep tabs on your calls, texts and data allowance so that you can avoid paying too much every month. Just follow the steps outlined in this guide’s login section to access your account and check your balance.

Checking your balance as regularly as you can is recommended as giffgaff gives you the opportunity to change your top up amount whenever you like. You may find that you can get by with a cheaper goodybag and therefore reduce your monthly overhead costs. Every penny counts. It's also worth noting that despite their usually pristine reputation giffgaff was fined by Ofcom in 2019 for overcharging customers, so checking your bill is now even more important than ever.

Join the community

Giffgaff mobile community member with her phone

Sometimes two heads are better than one, and you may find the customer support you need in the My giffgaff community forums. As far as online community spaces go, the giffgaff community is pretty extensive. You’ll find a help and support section where you can post your queries or concerns, which community members will endeavour to answer. Some questions get answered almost immediately, and seeing as giffgaff doesn’t have any physical stores, this may serve as a replacement to conventional face to face assistance.

The general discussion boards allow you to chat and interact with other customers about a number of different topics. The topics vary greatly, from small talk about the weather to your favourite games and which new mobile phone to buy, to photography discussions where you can share your best snaps and give feedback to others. Users seem genuinely supportive and interested in what others have to share.

Before users reach out the community they should also check out the My giffgaff tips and guides section, which includes user created advice on almost any topic under the sun. You won’t get tech-only tips here though, so if you want to save time on finding help you can always use the search bar to scan for the relevant topic.

Service updates and announcements

Giffgaff share service updates and announcements in the community. These keep customers up to date with any crucial developments or service interruptions. Things like service issues and scheduled maintenance are posted under the service updates section. Under the announcements section, you’ll receive news about anything from tariff changes, to events, free access to wifi hotspots, and payback schedule announcements - just to name a few examples.

Giffgaff super recruiters

Giffgaff super recruiters also have a dedicated section in the My giffgaff community. Super recruiters are customers who promote the giffgaff brand on a monthly basis. The reward for their efforts? Cash! Recruiters will need to sign up at least 15 new members in their lifetime. Super recruiters can use their dedicated section to ask for help or receive relevant updates to aid them in their mission.

Top up: Buy giffgaff goodybags

Cash for a giffgaff goodybag

Not only can you check your balance, on My giffgaff you can also perform a giffgaff top up by adding credit or purchasing a goodybag. If you’re new to goodybags, it’s the term given to giffgaff’s data, text and call bundles. Once you’ve logged into your account you’ll have a range of goodybags to choose from.

Prices range from £6-£25. When you activate your Pay As You Go sim, you have to choose which goodybag plan to assign to it. On your My giffgaff account, you can change your goodybag plan if you decide you need more or less data, calls and texts.

For more information on what’s included in each giffgaff goodybag and how to top up check out our dedicated giffgaff top up article.

1GB of extra data just for topping up!Giffgaff is currently offering its customers a little more bang for their buck, with an extra 1GB of data just for topping up. Once you’ve purchased three goodybags your next purchase will come with an extra 1GB of mobile data. That means more surfing the web for you at no extra cost. Win! This may be a limited time offer however, so make the most of it while you can.

Giffgaff login

Now that we’ve looked at what you can do on My giffgaff, let’s get you logged in to your account. To sign up for a My giffgaff account you’ll need your mobile phone number and you’ll also need to set a password. Once you’re all set up with an account you’ll be able to login to either the giffgaff app or web browser portal on the giffgaff website. To login you’ll need:

  1. Your mobile number or member name.
  2. The password you set when you signed up.

Forgotten your password?

If you’ve forgotten your password, don’t fret, we’ve all been there. Giffgaff makes it easy for you by allowing you to reset your password or username via both email and text. Just follow our step by step guide to recovering your My giffgaff password below:

  1. First you’ll need to head to the giffgaff login page.
  2. Click on the blue writing that reads forgotten your username or password.
  3. Select the way you would like reset your account. You can choose either email or text message.
  4. Enter your email or phone number and press submit. If you get stuck on this step you can text membername to 43430 and you’ll receive it in a text message. If you have forgotten which email you used when you signed up to giffgaff you can text forgotten to 43430.
  5. Follow the prompts you receive via email or text to reset your account and you’ll be good to go.
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