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Plusnet Contact: Find out Plusnet contact numbers

Plusnet logo with phone hero banner

Given that Plusnet provides four separate services, not to mention business services, and is now one of the UK’s six biggest telecommunications providers, it’s not surprising that there are various ways in which you can get in touch. The number or the method you’ll need will depend on why you want to get in touch with them, so it can be an annoying process to go about finding the right person to speak to.


Are you just looking to talk to someone about signing up? Want to sign up over the phone? Or are you already a customer and have a technical issue that needs resolving? No matter what your issue with Plusnet, we’ll point you in the right direction so you don’t spend too long fretting over it.

Plusnet contact numbers

If you’re not a Plusnet customer but want to contact its sales team about signing up to Plusnet’s broadband, phone and TV services, you can do this using this number:

Blue telephone

Plusnet sales team contact number Please check with your provider if you don't know how much a call will cost. From the UK: 0800 432 0080 From abroad: +44 330 123 0170 *Monday to Friday: 8am-8pm; Saturday: 9am-7pm; Sunday: 9am-6pm

If you want to get in touch with Plusnet about signing up to one of its mobile deals instead, the number is 0800 328 4677. You can only call this number to sign up for a Plusnet Mobile deal from within the UK.

It’s important to note that, although Plusnet does offer this service over the phone, we don’t think it’s the simplest, most effective way of choosing and signing up for a package. You’ll find all the information about packages on its website, and there is an easy-to-follow process for getting signed up online. If you want to speak to someone to help you through, there is an online chat function on the website through which you can speak directly to a sales agent.

Plusnet agents take an age to answerUsing the online chat function means you can ask your questions without being put on hold and waiting for ages to get through to someone, which Plusnet are particularly renowned for. For the nasty truth about Plusnet’s call wait times, see our Plusnet reviews page (link coming soon).

Plusnet customer services

If you’re already a Plusnet customer subscribed to broadband, phone or TV services, you can do so by calling the following numbers:

Blue telephone

Plusnet customer services contact number Please check with your provider if you don't know how much a call will cost. From the UK: 0800 432 0200 From abroad: +44 345 140 0200 *Monday to Sunday: 7.30am-10pm

If you’re signed up to a Plusnet mobile deal and want to contact customer support about an issue you’re having, you can call 500 from your Plusnet mobile phone or 0800 079 1133 from any other phone. These lines are open the same hours, and you can also email Plusnet Mobile support at mobile-help@plus.net.

As we’ve mentioned, Plusnet’s reputation for picking up the phone promptly is not the best, so we would again recommend here going to its website and using the online chat function to talk to a support agent at your own leisure. This way you at least avoid listening to an endless call waiting tone and go about your day more freely without pulling your hair out.

Want to avoid talking to someone altogether?If you think it’s possible your issue has been experienced by another Plusnet customer in the past (chances are it has!), you should head to the Plusnet Community page. There you’ll find a heap of threads in its forum, as well as helpful articles on common issues users face. It’s possible you’ll be able to solve your problem without waiting a second or struggling to explain it to someone over the phone or chat box.

Whichever way you contact Plusnet, make sure you have your username and password handy as you may have to identify yourself to the agent before they can begin addressing your issue. (This is another bit of faff you avoid if you’re already signed in online talking to an agent via the chat.)

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Plusnet Business contact details

If you’re a Plusnet Business customer, you’ll probably be aware that none of the above applies to you. For you, there is a separate set of numbers to call which we will go through in this section. Let’s start with its business sales number - if you represent a company that’s interested in signing up for Plusnet business broadband, here’s the number you’re after:

Blue telephone

Plusnet Business sales contact Please check with your provider if you don't know how much a call will cost. From the UK: 0800 023 2221 From abroad: +44 330 123 4433 *Monday to Friday: 9am-5.30pm

You’re advised to have your company’s payment details handy if you’re looking to complete your order over the phone. As with home broadband deals, however, you welcome (and advised) to look over all the information on Plusnet Business broadband deals on the website before buying and use the online chat function if you have any simple questions that need answering to avoid waiting over the phone. You can also send them a message via the form available on the Plusnet website.

Plusnet Business customer support

Is your business already with Plusnet Business for broadband and/or phone? Depending on what you want to do, there are a few numbers available for you to call, so your wait time should be lessened as the person you’re after won’t be quite so overrun. If you’re looking for technical support, you can call the following number:

Blue telephone

Plusnet Business support contact Please check with your provider if you don't know how much a call will cost. From the UK: 0800 028 0282 From abroad: +44 330 123 9123 *Monday to Sunday: 24hrs

Remember that, just like for home broadband customers, it’s good to keep your username and password handy in case you’re asked to identify yourself to an agent. You can also log in and send a message via Plusnet’s online form, to which an adviser will get back to you - we would personally recommend calling for a direct response.

If what you want is to cancel your Plusnet business broadband deal, there’s a specific line dedicated to cancellations. For this, you should call 0800 013 2632 from within the UK and +44 330 123 9197 from abroad, but this line is only available from 9 am to 5.30 pm, Monday to Friday. If these hours aren’t convenient for you (they wouldn’t be for us), you’re equally entitled to use Plusnet’s online form to send a message indicating your wish to cancel your deal.

Plusnet dealers contact

If you are one of Plusnet’s dealers, you can call any time of the day if you’re in the UK on the following number:

Blue telephone

Plusnet Business support contact Please check with your provider if you don't know how much a call will cost. 0800 023 2221 *Monday to Sunday: 24hrs

If it’s not urgent you can also fill out the online message form and an agent will get back to you as soon as possible. Dealers are no exception - always keep your username and password handy to identify yourself!

Plusnet partners

Plusnet’s partners can call them during office hours on the following numbers:

Blue telephone

Plusnet Business partners contact Please check with your provider if you don't know how much a call will cost. From the UK: 0800 023 2345 From abroad: +44 330 123 5123 *Monday to Friday: 9am-5.30pm

And, again, if your inquiry isn’t urgent and you’re happy to wait for an agent to get back to you, you can fill in the message form on Plusnet’s website.

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Press inquiries

If you’re a member of the press looking to get in touch with Plusnet, there is a dedicated website for you to head to - the Plusnet Newsroom. There you can access Plusnet’s own news output and its Media Library. To contact the Plusnet press room, send an email to pressroom@plus.net. Alternatively, you can email Plusnet’s PR Manager Hazel Moss directly at hazel.moss@plus.net, or its PR and Social Media Executive Isabel Green at, you guessed it, isabel.green@plus.net.

Social media

If you’re more in tune with modern means of communication, Plusnet is particularly active on Twitter, where the Plusnet Help account has support agents on hand to address issues from 7.30am to 10pm, every day of the week. If you want to try them through social media, we’d suggest this as the best route. Its Facebook page states that someone will usually respond to a query within an hour, but several customers have complained that this has not been the case in their experience. In any case, we usually find that the best method is to bombard a provider across several channels - so give them all a go!

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