Sky customer services (main)
Most usedMon to Fri 08:00 to 22:00, Sat-Sun 08:30 to 21:00
The default line for billing, broadband faults, TV and account changes. Free from a UK landline and most mobiles (included in inclusive minutes).
Phone, chat, social and complaints
Contact Sky
Every way to reach Sky in 2026, in one place. The main customer services number, the older line that still works, Sky Mobile, the Accessibility and Bereavement teams, live chat, social, and the 4-step complaints procedure ending at CISAS (not Ombudsman Services, Sky uses CISAS as its ADR scheme).
At a glance
Main number: 0333 7591 310
Legacy line: 03442 414141
24/7 live chat at sky.com/help
@SkyHelpTeam on social
At a glance
- Main number: 0333 7591 310
- Legacy line: 03442 414141
- 24/7 live chat at sky.com/help
- @SkyHelpTeam on social
Contact
Updated 19 May 2026
Phone directory
Every Sky phone line
Each team has its own number, opening hours and use case. Pick the one closest to your issue, the general line will route you anyway, but a direct line saves the menu.
Sky customer services (legacy)
Same hours as the main line
The older Sky number, still in service and still routed to the main contact centre. Use it if the 0333 line is engaged or if you have it from a previous bill.
Sky Mobile
Mon to Sun 08:00 to 21:00
Dedicated team for Sky Mobile SIMs, handsets, roaming and Watch tariffs. Sky Mobile customers can also dial 150 from their Sky SIM at no charge.
Sky Sports help
Same as main line
Sky Sports add-ons and content questions go through the main number. Ask for the Sports team if the agent does not route you automatically.
Accessibility team
Most usedMon to Fri 08:30 to 19:00, Sat 08:30 to 17:00
Free from any UK phone. Sign-language video relay, large-print billing, audio-described listings and account changes for customers with disabilities or additional needs.
Complaints
Main hours
Sky asks complaints to come through the main line first. If unresolved after 8 weeks (or "deadlock" letter), the alternative dispute resolution scheme is CISAS, not Ombudsman Services.
Bereavement team
Mon to Fri 08:30 to 19:00
Free from any UK phone. Handles account closure or transfer after a death, no need to send a death certificate before the first call.
Sky Business
Mon to Fri 09:00 to 17:30
For Sky Business (hotels, pubs, offices) only. Home customers should use the main number, not this one.
Online channels
Live chat, social and self-service
For non-urgent issues, online is usually faster than the phone. Live chat is the quickest path to a human for billing questions.
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Live chat (sky.com/help)
24/7. Starts with a chat-bot, ask for "agent" to skip to a human. Best for billing and simple account changes.
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MySky account
Web and app, self-service for bills, package changes, diagnostics and recordings.
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X (Twitter) @SkyHelpTeam
Replies in working hours (08:00 to 22:00). Public reply then moved to DM. Faster than the phone for short questions.
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Facebook Sky
Main brand page replies to messages, slower than X. Better for community questions than account-specific issues.
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Sky Community forum
Peer-to-peer help, with Sky staff moderators. Searchable archive of common faults and fixes.
Complaints procedure
How to escalate a complaint, step by step
Sky’s alternative dispute resolution scheme is CISAS, not Ombudsman Services. The path below is the regulated route. Keep your complaint reference number from Sky and any letters or chat transcripts.
1
Raise it with Sky first
Call 0333 7591 310, use live chat at sky.com/help, or write to Sky’s registered office (Sky Subscribers Services Ltd, Grant Way, Isleworth, TW7 5QD). Get a complaint reference number, you will need it.
2
Wait up to 8 weeks
Ofcom rules give Sky up to 8 weeks to resolve a complaint or to send a "deadlock" letter, written confirmation that no further internal progress is possible. Most complaints are resolved or escalated inside 4 weeks.
3
Escalate to CISAS
If Sky has not resolved the complaint after 8 weeks, or has issued a deadlock letter, take it to CISAS (Communications and Internet Services Adjudication Scheme). Sky uses CISAS as its alternative dispute resolution scheme, not Ombudsman Services. CISAS is free to consumers and binding on Sky.
4
CISAS decision
CISAS reviews the case in writing, requests evidence from both sides and issues a decision within 6 to 8 weeks. The decision is binding on Sky if you accept it, you keep the right to go to court if you do not. CISAS can order an apology, a refund, a goodwill payment or a contract change.
FAQ
Contact Sky, your questions answered
What is the best Sky customer service number?
The current main number is 0333 7591 310. It is free from a UK landline and is included in the inclusive minutes of most UK mobile plans. The older 03442 414141 line still works and reaches the same contact centre. Use either, depending on which is engaged or which you have to hand.
What are Sky’s opening hours?
The main customer services line is open Monday to Friday 08:00 to 22:00 and Saturday and Sunday 08:30 to 21:00. The 24/7 live chat at sky.com/help is the way to reach Sky overnight or on bank holidays. The Accessibility and Bereavement teams have shorter weekday-only hours.
Can I email Sky?
Sky no longer publishes a consumer customer-service email address, mirror of the BT and Virgin policy. Account-specific written correspondence goes through the secure message tool inside MySky. Formal complaints (or legal correspondence) can be posted to Sky Subscribers Services Ltd, Grant Way, Isleworth, TW7 5QD.
How do I make a complaint to Sky?
Call 0333 7591 310 or use live chat and ask for the complaint to be logged. Get the reference number. If not resolved in 8 weeks or after a "deadlock" letter, escalate to CISAS, Sky uses CISAS as its alternative dispute resolution scheme, not Ombudsman Services. CISAS is free to consumers and binding on Sky.
Is the Sky Accessibility team free to call?
Yes. The Accessibility team on 0800 587 9899 is free from any UK landline or mobile. They handle sign-language video relay, large-print billing, audio-described programme listings and account changes for customers with additional needs.