Sky Contact Number and helpline for Broadband and TV
Getting the right Sky contact number isn't the most straighforward thing to do. This is especially the case if you want to get the right Sky broadband contact to sort out your query. Below you will find the Sky customer service number for TV, Broadband and Business. Whatever your issue or complaint, you'll find the best Sky contact number here.
Sky Contact Options
If you're trying to contact Sky, reaching the right team is key to getting your query sorted. When you visit the Sky Help page looking for contact numbers, it can be extremely difficult to navigate the Sky help page. You may even be randomly assigned a custom phone number to call making it frustrating if you want a consistent contact number for ease of reference.
Sky Contact Numbers
If you don't want to deal with clicking all over the Sky help page, you can try the Sky contact number we've found for the team that best matches your issue or query below.
|Sky Help Team||Sky Contact Number||Opening hours|
|Sky Customer Services||0333 7591 018||Monday to Sunday: 8.30am-11.30pm
|Sky Broadband Contact||0333 7590 187||Monday to Sunday: 8.30am-11.30pm|
|Sky Moving Home Contact||0333 7594 014||Monday to Sunday: 8.30am-11.30pm|
|Sky TV Contact||0333 7590 697||Monday to Sunday: 8.30am-11.30pm|
|Sky VIP Contact||0344 2410 333||Monday to Sunday: 8.30am-11.30pm|
|Sky Talk Contact||0333 7592 828||Monday to Sunday: 8.30am-11.30pm|
It's worth going over the information on the Sky Help page before you choose to contact Sky from the bottom of the page. That is if a Sky contact number is available, because on some Sky Help pages there is no option to speak with a human - by phone or live chat.
If you are set on speaking to a human when you contact Sky, be prepared to wait. According to Ofcom they are the fifth-slowest of the major providers in terms of call waiting times.
|Sky customer service number||Sky Wait Time||Average Wait Time Other providers|
|Broadband||3 minutes 21 seconds||4 minutes 9 seconds|
|Mobile||2 minutes 33 seconds||2 minutes 7 seconds|
|Landline||3 minutes 21 seconds||4 minutes 9 seconds|
If you don't want to wait on the phone and are comfortable speaking to a human via text message (SMS), Sky also allows you to send queries via text on 0786 001 5582 to get a response from one of their agents. They do warn that responses to this number may not be immediate and that you will be charged at your provider’s standard rates. Don’t bother to call this number - no one will answer!
How do I call Sky Customer Service?
Since Sky contact numbers change every time you look at the Sky help pages, you can call the general Sky customer service number 0333 7591 018 which is open Monday to Sunday from 8.30am to 11.30pm. This is the one Sky contact number constantly referred to as being dedicated to customer service.
However if you are looking for more specific help in a certain area, you can also try the numbers listed above. These Sky contact numbers have proven to be linked to those specific queries when looking at Sky Help pages.
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Sky Free Contact Number
Sky free contact number options are only available for Sky Talk and Sky Mobile customers. All the 0333 numbers that Sky Help uses are free if you have Sky Talk or Sky Mobile. For customers with other phone services, the Sky contact numbers remain the same but will have a cost depending on your mobile or landline provider's call charges policies. Here are couple of Sky contact number options that are affected by this: 0333 759 3964 and 0333 759 2974
These numbers work regardless of whether your issue is with Sky Email, Mobile, Talk, Broadband or TV, so call volume can be a bit of an issue and you may be faced with a lengthy wait in getting through to an advisor on the Sky helpline. However, this greatly depends on the time of day, as you can see from the Sky contact chart below.
Sky Broadband Contact
The Sky broadband contact number found in the Broadband section of the Sky Help pages is 0333 7590 187 and just like 0333 7591 018 customer service number it is available from Monday to Sunday 8.30am to 11.30pm.
To find a more specific broadband contact method, you can navigate to the Sky Help pages where you will be presented with a customised phone number for your query or links to a Live Chat and to the Sky Community for answers.
Sky TV Contact Number
|Sky TV||0333 759 0697||Monday to Sunday: 8.30am-11.30pm|
Sky TV contact number options depend on whether you are calling about Sky+ or Sky Q. If you are unsure a good Sky TV contact number is the general queries one 0333 7591 018, available from 8.30am to 11.30pm every day. Additionally, if you are looking for a more specialised number then 0333 759 0697 appears often as Sky TV contact number and has the same opening times as the general one.
Sky Cancellation Contact Number
|Sky Cancellations||0333 759 3506||Monday to Sunday: 8.30am-11.30pm|
If you've decided that you don't want to subscribe to Sky any longer, you can get in touch with the cancellation team to request that your services are stopped. Remember though, you may have to pay an early cancellation fee if you're still within your contract. Sky do require at least 14 days notice to cancel any Sky products.
You can call the Sky cancellation contact number on 0333 759 3506
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Sky Moving Home Contact Number
|Sky Moving Home Team||0333 759 3506||Monday to Sunday: 8.30am-11.30pm|
Customers who are moving home and want to take Sky with them can simply get in touch with the Sky Moving Home Team who will help get your Sky package moved from the old address to the new one. There are a few things to note before you book your Sky move:
- You'll need to make sure your Sky account is up to date with payments.
- You will need to arrange a visit from an engineer for Sky Q, even if there’s already a Sky dish installed at your new home.
- Non Sky VIP members will need to pay for installation. At the time of writing, a weekday visit is £50 and weekend visits are £65.
- You might have to pay an activation fee to set up Sky Broadband at your new home. Sky will confirm if this is the case when you book your move with them.
- Your broadband will need to be fully actived before you can access Sky On Demand features.
- You won't be able to keep your old landline number when you're moving Sky Broadband or Sky Talk services. You will be provided with a new landling number.
- If you're moving to a flat or apartment, you must check if it's Sky Q ready. If it isn't, Sky will need to make a small system update so it will function.
If you're ready to book your Sky move, you can do so via the Sky Virtual Assistant, on the My Sky app or web portal, or you can speak to the Sky Moving House Team on 0333 759 3506.
My Sky Login and Live Chat
With a My Sky Login, you can access your Sky account both online or via the My Sky app. You can log in to the app using your Sky iD, which all Sky accounts should have. However, if you don’t have one yet you can follow these steps to make one. Once you have your Sky iD set up you can download the app through the App Store or through Google Play.
If the reason you need to contact Sky relates to any of the following areas, you can access your My Sky account online or on the app and save yourself the trouble of waiting on the Sky contact number:
- Joining the Sky VIP loyalty programme.
- Viewing and managing your Sky services.
- Seeing offers and upgrades available to you.
- Checking and paying your bills, seeing future costs and changing payment details.
- Tracking orders and rescheduling engineer visits.
- Keeping an eye on your broadband speeds and usage.
- Finding out useful info before your Home Move and contacting Sky through the app.
- Managing Sky Go devices, changing your TV pin, activating Remote Record and pairing your viewing card.
- Diagnosing broadband problems using Sky tools and guides.
- Chatting with Sky experts within the app.
This is a complete set of features to choose from and, according to reviews on both Android and iOS, the app functions very well. It scores a respectable 3.6 out of 5 on Google Play and a more impressive 4.6 out of 5 on the iOS App Store. We’d recommend that before you even bother trying to get in touch you make sure you’ve got the My Sky app downloaded as it can save you waiting for somebody to pick up on the Sky helpline.
|App Store||Rating||Number of Reviews||App Download|
|My Sky for Android||3.6/5
|My Sky for iOS||4.6/5
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Sky Live Chat
Unlike other broadband providers, Sky Live Chat doesn't appear in one easy to access location. Instead it is offered as a Sky contact option only on certain customer queries from their site but not all.
In other cases, it appears sporadically as Sky's Virtual Assistant. Rather than a fully-fledged live chat, the virtual assistant is there to help you as much as possible before giving you a Sky contact number or other option to speak to a human at Sky. The Sky Virtual Assitant can help you with things like:
- Sky Glass
- Sky TV
- Accounts and Billing
- Sky Mobile
- Sky Broadband
- Sky Talk
- Sky Go
- Moving Home with Sky
- Joining Sky
Unless you're looking to join Sky, you will need to log in to your My Sky account to get the best help from Sky's Virtual Assistant.
Contact Sky on Social Media
Sky contact options do exist on social media. The most effective way of contacting them would certainly be via Facebook Messenger. Their own Help Centre frequently suggests chatting to them via this service as an alternative to calling. They seem to use their main Twitter account more as a means of advertising upcoming TV content, but they do have a dedicated Sky Help Team account where you can get support from an adviser from 8.30am to 11pm on weekdays and 9am to 9pm at weekends.
Writing to Sky
When it comes to writing to Sky, you have two options. You can email Sky or you can write to them at the Sky address.
Sky Email Address
To get in touch with Sky via email, you will need the Sky email address which is firstname.lastname@example.org. You can use this for any Sky customer service related issues.
If you would prefer to write a letter to Sky, you can do so by sending your correspondence to their address which is:
How To Speak to Sky for Complaints
|Sky Cancellations||0333 7591 450||Monday to Sunday: 8.30am-11.30pm|
Regarding Sky complaints, there is some good news. Sky ranks second best in terms of satisfaction with complaints handling, leaving around 6/10 callers feeling satisfied. If you're one of the remaining four out of ten calls, take a look at how to contact Sky if you have a complaint.
The recommended Sky contact method if you have a complaint is to call the general Sky help number which is 0333 7591 018 and is open every day from 8.30am to 11.30pm. Alternatively, another Sky contact number that is often linked to complain requests is 0333 7591 450 and it should be available at the same times as general Sky contact number.
If you would rather email Sky about your complaint, you will have to sign into your Sky account online to get started.
Finally, you can also contact Sky complaints by letter. Here's the address:
Sky Subscribers Services Ltd
PO Box 43 Livingston, West Lothian
Get In Touch with Sky for Business Broadband
|Sky Business||0844 417 3447||Monday to Sunday: 8.30am-11.30pm|
If you’re looking to contact Sky for Business about either business TV or a business broadband deal, you will have to go through different route. The first way to consider is through arranging a callback via their website, for which you’ll need to provide:
- Your full name
- Email address
- Phone number
- Product of interest
- Business name
- Business postcode
If you prefer, they also offer a live chat service through which you can speak with one of their agents and save yourself filling out a couple of the above boxes. You can also forego the form filling altogether and give them a call yourself on the following number 08444 173 447.
Sky Contact Number for Republic of Ireland
Independent customers from the Republic of Ireland can reach them at 0818 719 883 instead. They have a further series of emails depending on what sort of customer you are - independent customers based in the UK can call 08444 883 683, group customers from the UK or ROI can call 08442 411 611, and multi-site customers from the UK or ROI can call 08442 410 059.