Sky Contact Number and Live Chat options for Broadband and TV
Getting the right Sky contact number isn't the most straighforward thing to do. This is especially the case if you want to get the right Sky broadband contact to sort out your query. Below you will find Sky contact details for TV, Broadband and Business customers whatever your issue or complaint.
Sky Contact Number Options
If you're trying to contact Sky reaching the right team is key to getting your query sorted. When you visit the Sky Help page looking for contact numbers, you may be randomly assigned a custom phone number to call. This can make it frustrating if you want a consistent Sky contact number for ease of reference.
Sky Contact Numbers
If you don't want to deal with clicking all over the Sky help page, you can try the contact number we've found for the team that best matches your issue or query below.
|Sky Help Team||Sky Contact Number||Opening hours|
|Sky Customer Services||0333 759 1018||Monday to Sunday: 8am-9pm|
|Sky Broadband Contact||0333 759 0187||Monday to Sunday: 8am-9pm|
|Sky Moving Home Contact||0333 759 4014||Monday to Sunday: 8am-9pm|
|Sky TV Contact||0333 759 0697||Monday to Sunday: 8am-9pm|
|Sky VIP Contact||0344 241 0333||Monday to Sunday: 8am-9pm|
|Sky Talk Contact||0333 759 2828||Monday to Sunday: 8am-9pm|
How do I call Sky Customer Service?
Since Sky contact numbers change every time you look at the Sky help pages, you can call the general queries number 0333 7591 018 Monday to Sunday from 8am to 9pm. This is the one Sky contact number constantly referred to as being dedicated to customer service.
However if you are looking for more specific help in a certain area, you can also try the numbers listed above. These Sky contact numbers have proven to be linked to those specific queries when looking at Sky Help pages.
Sky Free Contact Number
Sky free contact number options are only available for Sky Talk and Sky Mobile customers. All the 0333 numbers that Sky Help uses are free if you have Sky Talk or Sky Mobile. For customers with other phone services, the Sky contact numbers remain the same but will have a cost depending on your mobile or landline provider's call charges policies. Here are couple of Sky contact number options that are affected by this: 0333 759 3964 and 0333 759 2974
These numbers work regardless of whether your issue is with Sky Email, Mobile, Talk, Broadband or TV, so call volume is a bit of an issue and you may be faced with a lengthy wait in getting your query heard. This greatly depends on the time of day, as you can see from the Sky contact chart above.
Sky Broadband Contact
The Sky broadband contact number found in the Broadband section of the Sky Help pages is 0333 759 0187 and just like 0333 759 1018 customer service number it is available from Monday to Sunday 8am to 9pm.
To find a more specific broadband contact method, you can navigate to the Sky Help pages where you will be presented with a customised phone number for your query or links to a Live Chat and to the Sky Community for answers.
Sky TV Contact Number
Sky TV contact number options depend on whether you are calling about Sky+ or Sky Q. If you are unsure a good Sky TV contact number is the general queries one 0333 759 1018, available from 8am to 9pm every day. Additionally, if you are looking for a more specialised number then 0333 759 0697 appears often as Sky TV contact number and has the same opening times as the general one.
My Sky Login and Live Chat
With a My Sky Login, you can access your Sky account both online or on the My Sky app. You can log in to the app using your Sky iD, which all Sky accounts should have. However, if you don’t have one yet you can follow these steps to make one. Once you have your Sky iD set up you can download the app through the App Store or through Google Play.
If the reason you need to contact Sky relates to any of the following areas, you can access your My Sky account online or on the app and save yourself the trouble of waiting on the phone:
- Joining the Sky VIP loyalty programme.
- Viewing and managing your Sky services.
- Seeing offers and upgrades available to you.
- Checking and paying your bills, seeing future costs and changing payment details.
- Tracking orders and rescheduling engineer visits.
- Keeping an eye on your broadband speeds and usage.
- Finding out useful info before your Home Move and contacting Sky through the app.
- Managing Sky Go devices, changing your TV pin, activating Remote Record and pairing your viewing card.
- Diagnosing broadband problems using Sky tools and guides.
- Chatting with Sky experts within the app.
This is a complete set of features to choose from and, according to reviews on both Android and iOS, the app functions very well. It scores a respectable 3.9 out of 5 on Google Play and a more impressive 4.3 out of 5 on the App Store. We’d recommend that before you even bother trying to get in touch you make sure you’ve got the My Sky app downloaded.
How do I speak to a human at Sky?
To speak to a human at Sky from their website, you need to go the Sky Help pages to get started. Whenever you get the option to speak to a human, you will be able There you will find a complete set of relevant help topics including:
- My Account
- Sky TV
- Sky Broadband
- Sky Talk
- Sky Mobile
- Sky Apps
- Sky Yahoo Mail
- Offers and upgrades
Start off by clicking on the button for the service you’re having a problem with. You will then be taken to dedicated page that breaks down the common issues for that service. You then select the reason to contact Sky that is more relevant to you. This will take you to a specific Sky Help support article for that issue.
It's worth going over the information on the Sky Help page regardless of whether you choose to contact Sky from the bottom of the page. That is if a Sky contact method is available, because on some Sky Help pages there is no option to speak with a human - by phone or live chat.
If you are set on speaking to a human when you contact Sky, be prepared to wait. According to Ofcom they are the second-slowest of the major providers in terms of call waiting times, their 2 minutes 3 seconds. So if you can avoid the call, all the better.
Unlike other broadband providers, Sky Live Chat doesn't appear in one easy to access location. Instead it is offered as a Sky contact option only on certain customer queries from their site but not all.
Finally if you are comfortable speaking to a human over text, Sky also allows you to send queries via text on 0786 001 5582 to get a response from one of their agents. They do warn that responses to this number may not be immediate and that you will be charged at your provider’s standard rates. Don’t bother to call this number - no one will answer!
Contact Sky on Social Media
Sky contact options do exist on social media. The most effective way of contacting them would certainly be via Facebook Messenger. Their own Help Centre frequently suggests chatting to them via this service as an alternative to calling. They seem to use their main Twitter account more as a means of advertising upcoming TV content, but they do have a dedicated Sky Help Team account where you can get support from an adviser from 8.30am-11pm on weekdays and 9am-9pm on weekends.
Sky Contact for Complaints
Regarding Sky complaints, there are some good news. Sky ranks second best in terms of satisfaction with complaints handling, leaving around 6/10 callers feeling satisfied. Let's take a look at how to contact Sky if you have a complaint.
The recommended Sky contact method if you have a complaint is to call the general Sky help number which is 0333 759 1018 and is open every day from 8am to 9pm. Alternatively, another Sky contact number that is often linked to complain requests is 03337 591 450 and it should be available at the same times as general Sky contact.
If you would rather email Sky about your complaint, you will have to sign into your Sky account online to get started.
Finally, you can also contact Sky complaints by letter. Here's the address: Customer Complaints, Sky Subscribers Services Ltd, PO Box 43, Livingston, West Lothian, EH54 7DD
Sky Contact for Business
If you’re looking to contact Sky for Business about either business TV or a business broadband deal, you will have to go a different route. The first way to consider is through arranging a callback via their website, for which you’ll need to provide:
- Your full name
- Email address
- Phone number
- Product of interest
- Business name
- Business postcode
If you prefer, they also offer a live chat service through which you can speak with one of their agents and save yourself filling out a couple of the above boxes. You can also forego the form filling altogether and give them a call yourself on the following number 08444 173 447.
Independent customers from the Republic of Ireland can reach them at 0818 719 883 instead. They have a further series of emails depending on what sort of customer you are - independent customers based in the UK can call 08444 883 683, group customers from the UK or ROI can call 08442 411 611, and multi-site customers from the UK or ROI can call 08442 410 059.
They also have a couple of Sky contact email addresses to choose from: independent customers can contact firstname.lastname@example.org and group/multi-site customers can contact email@example.com.
Selectra is not affiliated with SkySky has partners and dealers it works with closely. However, Selectra is not a Sky partner or dealer. We aim to provide easy to understand information about the main UK Broadband companies so that customers can make informed decisions to fit their needs. Additionally, our Broadband Team is ready to help on freephone 01704 468005 with any query regarding signing up for broadband.