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How to Cancel Talktalk Step-By-Step

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If you’ve decided you want to cancel your TalkTalk contract, there are a few things you need to do in order to make the process as smooth as possible. This guide will walk you through the entire process, step-by-step, so you can cancel TalkTalk with ease.


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How To Cancel Talktalk Broadband?

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The first thing you need to do is contact TalkTalk customer service and explain your situation. They will then need to confirm that you want to cancel TalkTalk services and provide you with the necessary steps to do so.

There's good news for TalkTalk Business customers as the process is exactly the same as it is for a residential TalkTalk customer. Below are a few ways in which you can get in touch with the TalkTalk Cancellation Team. You can find a more comprehensive list of contact options in our TalkTalk Customer Contact Guide.

Contact Methods to Cancel TalkTalk
Contact Method How to Contact TalkTalk
Phone 0345 172 0088
Monday to Sunday: 8am-10pm
Email [email protected]
Post TalkTalk (TTR), PO Box 675, Salford, M5 0NL

Last updated: 28/06/2022

How Do You Confirm You Want to Cancel Your Talktalk Contract?

Once you’ve spoken to TalkTalk customer service and confirmed that you want to cancel TalkTalk Broadband, you will need to provide TalkTalk with the following information:

  • Your TalkTalk account number
  • Your full name
  • The installation and/or billing address
  • The date you'd like the cancellation to take place
  • You might also be asked to submit a proof of identity, such as a driver’s licence or passport

Cancel Talktalk TV

TalkTalk TV customers that want to cancel TalkTalk TV will need to follow the same steps as you would to cancel your TalkTalk Broadband service. But be sure to mention that you would like to cancel TalkTalk TV and not your broadband, if that's the case. We should point out that it's not possible to cancel TalkTalk broadband and keep TalkTalk TV.

If you want to keep your TalkTalk Streaming Services, you should consider Netgem TV instead. It's the same system that TalkTalk TV uses, so nothing will change - except it's a cheaper option to join through our team here at Selectra.

  • 210+ live channels including Freeview!
  • 35+ apps
  • Premier Sports included (worth £12.99/month)
  • 40,000 hours of on-demand content
  • Choice of add-ons (BT Sport, Rakuten TV, BritBox, hayu, etc)
  • Unlimited Mobile TV
  • 4K TV box included (worth £149)
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How Long Will it Take To Cancel My TalkTalk Contract?

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To cancel TalkTalk, the provider asks you to provide at least 30-days notice, either in writing or by phone. This allows TalkTalk to make the necessary arrangements to terminate your broadband service with them.

However, if you’re switching your broadband service to another provider, your new provider may handle the TalkTalk cancellation for you. In this case, TalkTalk will accept the transfer date given by your new provider as sufficient notice.

Switching Providers? If you’re Switching Broadband, some Broadband Providers are now able to cancel your existing service on your behalf as part of the transfer procedure. However, not all providers will do this and you should ask during sign-up who will notify your existing provider. Failing to cancel your broadband service will result in you being charged for two services instead of one.

Can I Still Use My TalkTalk Service During the Cancellation Process?

Of course! The cancellation process is just a formal acknowledgement that you no longer want to be part of TalkTalk’s network. You will still be able to use your service while the cancellation is in progress, but make sure you follow the instructions provided by TalkTalk customer service carefully.

Does Talktalk Charge for Cancellation?

internet bill

If you've decided to cancel TalkTalk and you're still in a contract with the provider, you might need to pay an early-termination fee (also known as an early exit fee). Therefore you should check how long you have remaining before you cancel if you don't want to pay any termination fees to TalkTalk.

The amount you’ll need to pay, if you’re subjected to early-termination charges, is based on the package you’ve taken out with TalkTalk. In the table below you can see how much the early-termination fee is and you can work out how much the early-termination cost will be for you. Simply multiply the charge per month by the number of months you have remaining on your TalkTalk contract.

I’ve Had Talktalk for Five Years, Why Do I Have to Pay a Termination Fee? You might have had TalkTalk for several years, however, if you've signed up for any special offers or TalkTalk renewal deals during that time it's likely your contract has been extended which is why you have to pay a termination fee to TalkTalk. Always check terms and conditions when you sign-up for any broadband deal you're offered - especially by your existing provider.

TalkTalk Early-Termination Charges
Package Charge per month remaining on your contract
Fast Broadband £10.80
Fibre 35 £10.20
Fibre 65 £10.20
Fibre 150 £10.20
Fibre 250 £10.20
Fibre 150 Data Only £10.20
Fibre 500 Data Only £10.20
Ultra Fibre Optic £19.20
Faster Fibre £10.20

Source: Cancel TalkTalk Service

Last updated: 28/06/2022

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How to Cancel Talktalk Without Paying? The only way to cancel TalkTalk without paying is to make sure you're no longer in-contract with TalkTalk. Doing this will mean you won't have to pay any terminations fees to cancel TalkTalk.

What Happens After You Cancel Talktalk?

router in box

Once your service has been terminated, either on the date you’ve requested or the date of your transfer to a new provider, you will receive a final bill shortly after. You will also need to return any equipment that belongs to TalkTalk such as your router, TalkTalk TV Box, etc. You have 42 days to return TalkTalk equipment, otherwise you will be charged £50 to cover the cost of the equipment.

TalkTalk will provide you with a prepaid postage bag after you’ve cancelled and you have four options to return the equipment:

  1. Royal Mail Parcel Collect
  2. Hermes ParcelShop
  3. Royal Mail
  4. Recycle your equipment

How Do I Send Back TalkTalk Equipment? You'll find a prepaid Royal Mail label in your postage bag, you can just stick the label onto your bag and take it along to your nearest Post Office or Hermes ParcelShop. Alternatively, you can request a Royal Mail Parcel Collect or do some good for the environment by recycling your TalkTalk equipment.

Return TalkTalk Equipment With Royal Mail Parcel Collect

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The first option to return TalkTalk equipment after you cancel TalkTalk is to arrange for your equipment to be collected from your home or office for free with Royal Mail's Parcel Collect service by following these steps:

  1. Stick the prepaid Parcel Collect label onto your postage bag
  2. Go to the Royal Mail collection booking page
  3. Enter the tracking number on your Parcel Collect label
  4. Enter your name and preferred collection address
  5. Enter your parcel's weight - you will be able to find this on your Parcel Collect returns letter
  6. Your parcel will be picked up on your chosen date from the location you chose earlier

Return TalkTalk Equipment With Hermes ParcelShop

To return TalkTalk equipment through your local Hermes ParcelShop, you'll need to use the prepaid Hermes label in your postage bag. Stick the label onto your postage bag and take it along to your nearest Hermes ParcelShop. At the time of writing there are over 4,500 locations across the UK.

Return TalkTalk Equipment With Royal Mail

You can also opt to return TalkTalk equipment via your local Post Office branch or Royal Mail Customer Service Point. To do this, you can use the prepaid Royal Mail label in your postage bag, simply stick the label onto your bag and take it along to your nearest Post Office.

Recycle Your TalkTalk Equipment

Finally, TalkTalk offers the chance to Recycle Your Device rather than returning it.

If you haven't received a postage bag from TalkTalk and you would like to recycle your equipment, visit the Recycle Now website to find your nearest recycling centre. Alternatively, package up your device(s) along with any unwanted accessories and send them to the address below.

WEEE Returns
TalkTalk c/o Anovo
71 Bilton Way
Enfield
EN3 7EP

TalkTalk will not pay for the cost of sending your equipment for recycling, unless the equipment is being returned in a pre-paid postage bag.

Unwanted Electrical Equipment Is the UK’s Fastest Growing Type of Waste Many devices can be repaired or recycled instead of being thrown away. If you see a recycling symbol on your device, try to avoid throwing it away with your normal household waste. This is part of the Waste Electrical and Electronic Equipment (WEEE) directive to reduce the amount of electrical waste incinerated or sent to landfill sites. You can also read our guide to Refurbished Devices and see if you could save money, and the Environment on your next piece of tech.

What Happens When My Talktalk Contract Ends?

If you don’t cancel TalkTalk when your contract ends, you will continue to receive service. However, you will no longer have a contract with TalkTalk - this means you can shop around and Compare Broadband Deals to find a new deal that could result in Cheaper Broadband for your home. At the same time, you may see an increase in your broadband bill as TalkTalk may increase the cost of your package.

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