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Selectra
Budget Openreach ISP, mixed reputation

italk UK

italk is a small Openreach-based ISP founded in 2007 and based in Hove, East Sussex. It is best known for cheap-looking headline prices on 18-month broadband-and-phone bundles, and for a long-running set of cold-calling and mis-selling complaints documented by ISPreview, MoneySavingExpert and the specialist UK consumer press. This page covers the current packages, the customer reviews and Selectra’s honest verdict.

See italk deals Read the full review

At a glance

Founded 2007 in Hove, East Sussex Smaller UK ISP on the Openreach network Marketed heavily to older customers Mixed reputation, read the contract

Founded

2007

Trading as italk Telecom Ltd

Network

Openreach

FTTC and FTTP wholesale lines

Trustpilot score

Mixed

~18,000 reviews, contested by site

Contract

18 months

Standard minimum term

About

Who is italk?

italk is the consumer brand of italk Telecom Ltd, a UK-registered telecoms company founded in 2007 and based in Hove, East Sussex. The company does not own a network of its own. It is a wholesale reseller that buys broadband and phone lines from Openreach (the BT-owned network operator) and packages them under its own brand on 18-month contracts. The same network model is used by most non-Virgin UK ISPs.

italk’s public positioning is built around three claims: a cheap headline price, a fixed price for the contract term, and a UK-based call centre. The brand is marketed heavily to older customers, with door-drops, leaflet inserts and outbound phone-based sales as the dominant acquisition channels. That sales model is also the source of most of the brand’s long-running reputation problem.

For more than a decade, italk and its third-party affiliates have been the subject of recurring cold-calling complaints on MoneySavingExpert, ComplaintsBoard and similar consumer forums. The most frequent allegations are that affiliates calling on italk’s behalf have implied a BT connection, dialled numbers on the Telephone Preference Service register and signed older customers up to long contracts on terms different from those described on the phone. ISPreview UK has reported on italk customers facing outages and contract issues as recently as March 2026.

italk is regulated by Ofcom, the UK communications regulator, and its independent alternative dispute resolution scheme is CISAS. Any unresolved complaint can be escalated to CISAS free of charge after eight weeks.

Current deals

italk broadband packages available now

Headline prices verified on . italk reshuffles its promotional offers regularly, so each CTA links straight to italktelecom.co.uk for the live price at the moment you click.

Entry standard broadband

italk Simply Broadband

Download

10 Mbps

Average download

Upload

1 Mbps

Average

£25.99 /month

18 months contract . £12.95 P&P

  • ADSL over copper line
  • Router included
  • Unlimited usage

Best for

A 1 to 2-person household with light browsing needs

See on italk
Fixed price for the contract term

Mid-tier fibre

italk Fast Fibre

Download

35 Mbps

Average download

Upload

9 Mbps

Average

£30.49 /month

18 months contract . £12.95 P&P

  • FTTC fibre to the cabinet
  • Router included
  • UK call centre support

Best for

A small family streaming HD on 2 to 3 devices

See on italk

Top fibre

italk Superfast Fibre

Download

63 Mbps

Average download

Upload

17 Mbps

Average

£35.49 /month

18 months contract . £12.95 P&P

  • FTTC fibre to the cabinet
  • Router included
  • Fixed price guarantee

Best for

A 3 to 4-person household with HD streaming and a couple of smart devices

See on italk

Selectra is independent. italk does not pay us to feature any of these tariffs, we list its public deals so you can compare them like-for-like with other UK providers.

Explore

What italk actually sells

italk is broadband and home phone only, sold mainly as a phone-and-broadband bundle. Below is each product line with a link to the deep-dive page.

Broadband

Standard ADSL and FTTC fibre on the Openreach network, sold on 18-month contracts with a fixed price for the contract term. No own Full Fibre tier in 2026.

Open page

Home phone

Line rental and optional Evening & Weekend, Anytime or International call packages. italk markets phone-and-broadband bundles heavily to older customers.

Open page

Contact italk

Full directory of italk phone lines, the customer care opening hours, complaint and cancellation routes, and the CISAS independent dispute scheme.

Open page

Customer reviews

Selectra’s honest, platform-by-platform reading of what italk customers actually say, including the cold-calling and mis-selling complaints that have followed the brand for years.

Open page

Reviews snapshot

What customers actually say about italk

Scores collected from each platform on . We surface the full picture, including the long-running cold-calling and mis-selling threads, not only the flattering numbers.

Trustpilot, italktelecom.co.uk

Contested

~18,000 reviews . Score disputed by review-site users

Mostly negative

Trustpilot shows a large review pool with a public score that has been heavily contested by other users. Recurring positives: a cheap-sounding headline price and friendly initial sales call. Recurring negatives: a contract that turns out to be different from what was described on the phone, late or non-delivery of routers, and difficulty cancelling without an exit fee.

ISPreview UK reporting

Negative

Independent UK ISP press . Multiple stories since 2015

Mostly negative

The specialist UK ISP press has covered italk on outage, contract and cold-calling stories repeatedly. The most recent ISPreview piece (March 2026) documented broadband outages and reports of customers being offered new contracts at higher prices to get back online faster.

MoneySavingExpert and ComplaintsBoard forums

Mostly negative

Forum sentiment . Long-running threads since 2010s

Mostly negative

Consumer-finance and complaints forums host long, recurring threads about italk affiliates cold-calling people on the Telephone Preference Service register, claiming or implying a BT connection. Several posters describe older relatives being signed up to long contracts without understanding the terms.

Ofcom complaints data

Not listed

Per 100k customers . Below Ofcom’s reporting threshold

Mixed

italk is too small to feature in Ofcom’s quarterly complaints league table, which only ranks the largest UK ISPs. The absence is not a clean bill of health, only a sign that italk does not have enough customers to be benchmarked alongside BT, Sky and Vodafone.

Read the full italk review

Selectra expert verdict

Cautious read, no commission shaping

italk is a real UK-licensed ISP, the broadband itself runs on the same Openreach lines as BT, Plusnet and Sky, and customers whose contract goes smoothly get a working broadband-and-phone bundle at a competitive headline price. That part is genuine.

The problem is the gap between the brand’s public-facing claims and how a portion of customers describe being signed up. More than a decade of cold-calling complaints on MoneySavingExpert and ComplaintsBoard, repeated ISPreview UK coverage of contract and service issues (most recently in March 2026) and the volume of one-star Trustpilot reviews citing mis-described terms add up to a pattern that is hard to ignore. The vulnerable-customer angle, italk markets aggressively to older people through phone-based sales, makes that pattern more serious, not less.

Selectra’s position is straightforward. Only sign up to italk if you (a) read the written contract before you agree to anything, not after, (b) compare the all-in price (including the £12.95 P&P) against Plusnet, NOW Broadband and the smaller alt-net providers on the same Openreach line, and (c) know how to use the 14-day cooling-off period if the contract turns out to be different from the sales call. If anyone in your household is being phoned by someone implying a BT connection, hang up.

Verdict last reviewed 19 May 2026.

FAQ

italk broadband, deals and contracts, your questions answered

Is italk a real broadband provider or a re-seller?

italk is a real, UK-registered ISP based in Hove, East Sussex, trading as italk Telecom Ltd. It does not own a network of its own, instead it buys wholesale broadband and phone lines from Openreach (the BT-owned network company) and resells them under its own brand on 18-month contracts. That is the same wholesale model used by Plusnet, Sky and dozens of UK ISPs.

Why has italk had so many complaints?

italk has been the subject of recurring cold-calling complaints on the MoneySavingExpert and ComplaintsBoard forums for more than a decade. The most frequent allegations are that third-party affiliates calling on italk’s behalf have implied a BT connection, called numbers on the Telephone Preference Service register, and signed older customers up to long contracts on terms different from those described on the phone. italk has a published Code of Practice and a customer feedback policy, and you have the right to escalate any unresolved complaint to CISAS, the Ofcom-approved independent dispute scheme, after eight weeks.

How much does italk broadband cost in 2026?

As of May 2026, italk Simply Broadband (ADSL) starts around £25.99 a month, Fast Fibre (FTTC, average 35 Mbps) is around £30.49 a month and Superfast Fibre (FTTC, average 63 Mbps) is around £35.49 a month. All packages take an 18-month contract and an upfront £12.95 postage-and-packing charge for the router. Headline prices change frequently, so always check the live italktelecom.co.uk page before signing.

Can I cancel an italk contract within the cooling-off period?

Yes. Under UK consumer law you have a 14-day cooling-off period from the start of the contract during which you can cancel without an exit fee. After that, italk requires 30 days’ notice and an early-termination charge equal to the remaining monthly payments may apply if you are still inside your minimum term. Always confirm cancellation in writing to italk on 0333 210 4290 and to [email protected], keep dated copies, and check your bank statements for a clean direct-debit cancellation.

How do I contact italk customer service?

The main italk customer care number is 0333 210 4290, open Monday to Friday 8am to 7pm and Saturday 9am to 5:30pm. There is no Sunday service. New customers can request a sales callback on 0330 1914 321, email [email protected], use live chat on italktelecom.co.uk, or write to italk, Unit 1 Gordon Mews, Gordon Road, Portslade, BN41 1HU. Full directory is on our italk contact page.

Where do I escalate an italk complaint?

italk is a member of CISAS, the Communications and Internet Services Adjudication Scheme run by CEDR and approved by Ofcom. After eight weeks without resolution, or once italk issues a deadlock letter, you can refer your case to CISAS on 020 7520 3827 or [email protected]. CISAS is free and its decisions are binding on italk if you accept them. italk is not a member of the Communications Ombudsman, so an Ombudsman case will not progress, it must go to CISAS.