Not the best-known broadband provider in the UK, you could be forgiven for thinking that italk is new on the market. It has, in fact, been on the scene since 2007. On this page, we will take you through its broadband offer and help you decide if it’s the best option for your internet needs.
italk broadband seems to pride itself on making broadband simple, which is something we can certainly get behind. Its main focus, italk says, is on delivering “the best UK customer support and care” to all its broadband and phone customers.
This will be music to the ears of many. We’re going to start by taking you through its broadband offers so you can see for yourself whether it has something to suit you.
As we’ve already mentioned, italk broadband is a simple matter. It has just three broadband packages to choose from, which means you won’t have to um and ah too long about which to go for. Here they are:
|Unlimited Broadband||Unlimited Fibre||Unlimited Superfast Fibre|
|10 Mbps avg. download speed||35 Mbps avg. download speed||63 Mbps avg. download speed|
|£19.99 per month||£30.49 per month||£35.49 per month|
|£9.95 postage & packaging||£9.95 postage & packaging||£9.95 postage & packaging|
|24-month contract||24-month contract||24-month contract|
|Line rental included||Line rental included||Line rental included|
These speeds coincide more or less with those available from most broadband providers, with a cheaper standard broadband package and two fibre optic packages for households with more demanding usage habits.
Don’t understand what is meant by download speeds?For the difference between download and upload speed and how important each is, see our guide. For a clear idea as to what the above numbers actually mean and what speed your internet usage requires, see our guide to broadband speed.
In terms of price, italk broadband’s deals are more or less on par with the market average for their respective speeds. You will certainly be able to find the same, perhaps even faster, speeds advertised at cheaper prices elsewhere - so what does italk do to separate itself from the competition? Here are a few extra italk features:
- 24-month fixed price guarantee
- Router worth £99 included as standard
- Unlimited usage allowance
- UK call centre providing customer support
- Calls packages and add-ons to choose from
With free routers and unlimited usage being pretty much standard in today’s market, what really separates italk broadband from the pack is its fixed-price guarantee.
If for nothing else, many users may decide on italk as a provider simply because of the assurance their bill won’t go up for a solid two-year period. Given the reputation some major providers have for mid-contract price-hikes (we’re looking at you, BT), this is no small benefit and will give you peace of mind you may not feel you have from another deal.
For full details on italk’s broadband packages, see its website.
Calls packages & add-ons
As we’ve mentioned, italk broadband allows subscribers to add calls packages and add-ons to their deal. Line rental is free, however, and you’re under no obligation to add any such package or even install a handset in your home if you don’t want one.
If you are interested, here’s a summary of the calls packages you can add to your italk broadband deal and how much each would set you back:
|Evening & Weekend||Anytime||International|
|+ £2 per month||+ £7 per month||+ £1.50 per month|
|Free calls to UK landline numbers at evenings and weekends||Free calls to UK landline numbers at all times||Calls to 21 designated countries* charged at 3p per minute|
*Includes Australia, Austria, Belgium, Canada, China, Denmark, Estonia, France, Germany, Hong Kong, Ireland, Italy, Malaysia, New Zealand, Norway, Portugal, Poland, Spain, Sweden, Switzerland, & the US.
We would say this is a pretty reasonably priced set of calls packs, as we don’t think you’d find comparable packages for less. The only thing this offer seems to fall short in is its lack of inclusive calls in the International pack - calls to the 21 designated countries are charged a 15.9p connection charge and a further 3p per minute for the duration of the call.
Don’t get caught out after an hour!As is the case for all UK providers, inclusive calls are only inclusive up to 60 minutes. This means that after the initial hour has passed, you will be charged the standard rate for every minute thereafter. Avoid paying for a call that should be inclusive by hanging up before the hour and redialling!
Aside from calls packages, italk broadband customers can also add extra calls features to their deal should they wish to. Here is a list of features available to add with italk, including how much each would set you back:
- Call minder: £2.12 per month
- Choose to refuse: £2.40 per month
- Three-way calling: £2.60 per month
- Anonymous call rejection: £2.60 per month
- Call diversion: £2.60 per month
- Call waiting: £2.60 per month
- Caller display: £2.60 per month
- Reminder call: £2.60 per month
- Ring back: £2.60 per month
- Call redirect: £7.60 per month
- Remote call forwarding: £15 per month
These are just a few of the dozens of extra calls features you can add, the complete list of which is available on the italk website along with pricing information. They can be found on the italk rate card, which also contains information on early termination fees and extra charges you can expect to receive (such as a £2.99 paper bill charge).
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While italk seems to offer no mobile app, you can log in to your italk account online via the My Account section of its website. To access this you will need the username and password which you set up on registering for your account.
Unfortunately, if you can’t remember your username or password there seems to be no easy route for recovering either, as is common on other similar sites. If this is the case we would suggest getting in touch with italk’s customer services team to see if they can help you - for this, we would recommend having your account number (which should be available on a recent bill) to hand so that you can identify yourself over the phone.
When you do manage to get yourself signed in, you can use your italk login to manage your account, view your bills, and make payments online. For more information about italk login, see the italk website.
We’ve now run you through everything you need to know about italk broadband deals except one pretty important aspect - what its users think.
A quick glance at italk’s entry on the customer review site Trustpilot is promising. The provider gets a TrustScore of 4.7 out of 5, with 80% of more than 8,000 reviewers giving it the best score of Excellent and 90% of them recording a positive experience. The majority of these reviews cite a very easy setup process:
Customer service is really helpful and engaging. They managed to enroll me quickly and now I‘m just looking forward to having their product installed.
It does seem that customers are encouraged when they sign up to italk to go to Trustpilot to leave a positive review, which would explain its excellent rating. The fact that so many customers have been happy to do so, however, speaks to the helpfulness of italk’s customer service agents, as this customer points out:
The young gentleman who spoke to me was very professional, knowledgeable and efficient, chatted about what was available, wasn't pushy, a pleasant buying experience
It’s also true that, if italk was neglecting customers after the signup process, these positive reviews would have been counterbalanced by an equal measure of complaints. We will certainly be keeping an eye on italk reviews in the future to see if this happens, but at the moment it seems that the provider is keeping its customers satisfied.
If you’re looking to get in touch with italk broadband, there are a number of ways you can go about it. You may just want a number to dial so that you can speak with an agent over the phone, however, and if this is the case here’s what you need:
italk broadband contact number
Please check with your provider if you don't know how much a call will cost.
0333 4141 334
*Lines open from 8am and 8pm, Monday to Thursday; 8am to 4.30pm on Fridays
To avoid being kept waiting, you also have the alternative to request a callback by filling in a form on the italk website. If you’ve filled in the form correctly, this will also ensure you’re through immediately to the right person to answer your query.
Don’t want to speak over the phone? No problem, you can also email italk at firstname.lastname@example.org or go to the website and use its online chat function to chat to an agent. For even more details on contacting italk, see its website.
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Frequently asked questions
Now we’re going to run you through some queries common to those looking for information about italk:
How long does it take to switch to italk?
When you decide to switch, italk will contact your existing provider for you and you won’t have to do anything. From the moment you tell italk you want to switch, it will take 2-3 weeks to activate your package, and italk will let you know via text and/or email when it’s all done and you’re ready to go.
Will my service be interrupted during the process?
No, italk will ensure that the change happens without a blink in your internet service. If you don’t have an existing connection, however, it can take up until midnight on your activation date before your connection goes live.
Can I keep my old phone number?
Yes. Just let the italk Customer Care team know that you want to keep your old number and they will sort it for you.
Can I keep my service if I move house?
Yes. You’ll need to contact the Customer Care team by phone or by email (email@example.com) to let them know and they will arrange the transfer to your new address.