Trustpilot
4.7
/ 5
306,317 reviews
Customer reviews
OVO Energy reviews
Independent OVO Energy reviews drawn from Trustpilot, the Citizens Advice supplier-performance table and Selectra's editorial review — every signal you need to judge whether OVO Energy is right for your home.
3.6
Average across platforms
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Independent ratings
How OVO Energy scores across review platforms
Each platform measures a slightly different thing. Trustpilot reflects customer service. The Citizens Advice table is built from regulator-supplied complaint and switching data.
Selectra
1.0
/ 5
1 reviews
Google reviews
3.6
/ 5
2,800 reviews
Citizens Advice
3.0
/ 5
Ranked #12 of UK suppliers
Apple App Store
4.7
/ 5
41,000 reviews
Google Play
4.5
/ 5
32,000 reviews
Pros & cons
What we hear from OVO Energy customers
Strengths
- UK's largest independent supplier and a confirmed Big Six brand since the SSE Energy Services acquisition — mature billing, online portal and customer-service infrastructure.
- Genuine smart-tech leadership: Kaluza-powered Charge Anytime, Drive Anytime EV tariff, Power Move rewards programme and pioneering V2G trials.
- OVO Energy Fund is one of the longest-running supplier hardship-grant schemes, with a clear application route via Charis Let's Talk.
- Trustpilot consistently above 4.3 / 5 across more than 100,000 reviews — strong for a Big Six, well above British Gas and Scottish Power.
- App-first experience: top-quartile iOS and Android scores, fast direct-debit changes, photo-based meter capture and in-app live chat.
- 100% REGO-matched electricity on every standard tariff, plus the optional Greener Energy add-on for genuine UK wind-PPA electricity and 15% biomethane gas.
Weaknesses
- Standard variable Simpler Energy tariff is broadly in line with the Ofgem price cap — rarely the cheapest deal on the comparison sheet.
- No longer takes on new business / SME accounts (small-business division was wound down after the SSE acquisition).
- Renewable gas is gated behind the paid Greener Energy add-on; standard tariffs supply mains gas only.
- Citizens Advice supplier-performance score sits mid-table at 3.0 / 5, dragged down by the long tail of SSE-acquired customers complaining about billing during the migration.
- Phone-line hours (Mon-Fri 9 to 5) are tighter than challenger competitors; weekend cover is via app live chat only.
- Exit fees on fixed deals (£75 per fuel on the 12-month fix, £100 per fuel on the 24-month) are at the top end of the Big Six range.
Selectra verdict
Our independent take on OVO Energy
OVO Energy is, in 2026, one of the most operationally complete UK Big Six brands. The combination of Trustpilot above 4.3, top-quartile app scores, the Kaluza smart-tech stack and the credible Greener Energy upgrade means most customers do not need to leave the brand to get a competitive price for their usage profile — at least once they actively pick a tariff better than Simpler Energy.
The weakest points are the legacy SSE migration tail and the still-mid-table Citizens Advice performance score. The practical playbook for a 2026 OVO customer is: use the app, not the phone line, switch from Simpler Energy to the 12-month fix or to Drive Anytime as soon as possible, opt in to Power Move if you have a smart meter, apply for the Energy Fund the moment arrears appear, and revisit the price sheet every 12 months.
Selectra Reviews
4.7/5
306,318 reviews
Live customer reviews for OVO Energy
The 1 most recent published reviews are pulled live from the Selectra Reviews independent feedback platform. Ratings update hourly and are aggregated across 2 review platforms — Trustpilot, Google and Selectra's own panel.
Source: reviews.selectra.com · refreshed every hour
Absolute rip-off merchants!!
Four years ago, when my ovo account was over £150 IN CREDIT: they notified me tgat they were INCREASING MY DIRECT DEBIT: I CANCELLED MY DIRECT DEBIT. Some time after, I contacted them to start paying by monthly DD: THEY set the figure: £275 Per Month. Within A WEEK, they said I had not made my SECOND payment: after going to Citizens Advice, they agreed monthly DD payments starting a month after the first. Despite the Morrisons meter reader calling THREE TIMES, they IGNORED his reading, and billed me on a FAKE estimate. Their latest bill shows me £1600 IN CREDIT BUT I CAN GET NO SENSE OR SATISFACTION FROM THEM!! As they are SO DIRE, I WANT THE OVERPAYMENT REIMBURSED AND TO MOVE TO OCTOPUS!! Do I need to get a SOLICITOR? They DO NOT LISTEN!! This is, REPEATEDLY UNACCEPTABLE!!
— OJ
Selectra Reviews
Showing 1 of 306,318 published reviews on Selectra Reviews.
Selectra editorial takeaway
Reading the reviews together
Reading the eight reviews together, OVO Energy presents the cleanest Big Six pattern we see in 2026: strong on app, smart-tech, the Energy Fund and EV products, weaker on the legacy SSE migration tail and on the phone-channel response time. Five-star reviews cluster around fast on-boarding, the Kaluza app, Charge Anytime and Power Move; lower-star reviews concentrate on estimated bills in weak-signal areas and on exit-fee surprises at the end of fixed contracts.
The practical playbook is to use the app rather than the phone line for anything other than emergency or vulnerability calls. Switch from Simpler Energy to the 12-month fix or to Drive Anytime as soon as you can, opt in to Power Move if you have a smart meter, set a calendar reminder for 60 days before any fix-end date, and apply for the Energy Fund the moment arrears appear.
Selectra explains
OVO Energy's online presence: expert analysis
Author: Selectra UK energy team · Updated May 2026
OVO Energy has, by mid-2026, one of the largest UK supplier review footprints. Public signals are broadly consistent across channels: top-quartile Trustpilot, top-quartile iOS and Android app scores, mid-table Citizens Advice regulator data, and a long-running migration tail from the 2020 SSE Energy Services acquisition that is shrinking quarter on quarter.
Channel
Trustpilot
4.3/5
around 125,000 reviews
A consistently high Trustpilot score for a Big Six brand. Most-mentioned positives are the app, the Energy Fund and Charge Anytime. Negatives concentrate on legacy SSE migration handovers and on the £75 / £100 per-fuel exit fees.
Channel
Google reviews
3.6/5
around 2,800 reviews
Google scores sit a step below Trustpilot because Google captures more unprompted complaint reviews and fewer review-invite responses. Common themes: estimated bills on weak-signal smart meters and slow phone response at peak.
Channel
Citizens Advice supplier performance
3.0/5
Quarterly regulator-supplied data
Mid-table on the Citizens Advice supplier-performance ranking (around 12th of the larger UK suppliers). Best on switching and Priority Services Register, weakest on complaint handling within 8 weeks — a familiar legacy-SSE-migration drag.
Channel
Apple App Store (OVO app)
4.7/5
around 41,000 ratings
Among the highest-rated UK Big Six apps on iOS. Most-praised: photo-based meter capture, half-hourly usage data, in-app live chat. Most-complained: occasional sign-in loops after major iOS updates.
Channel
Google Play (OVO app)
4.5/5
around 32,000 ratings
Strong Android scores too, slightly below iOS due to a handful of Android-specific notification bugs. Recent releases have closed most outstanding issues.
Channel
Reddit (r/UKPersonalFinance, r/UnitedKingdom, r/electricvehicles)
Reddit threads skew positive, particularly in EV communities where Charge Anytime and Drive Anytime are recommended alongside Octopus Intelligent. Power Move appears in switching threads as a free engagement bonus.
Channel
Ofgem regulatory record
OVO has paid past Ofgem redress payments tied to the SSE migration and to historic billing-system issues but has no major active enforcement cases in 2026. Compliance with the Standards of Conduct and the Energy Price Cap is currently in line with the wider Big Six.
Channel
Press coverage (BBC, Guardian, Financial Times, This is Money)
Press coverage concentrates on the V2G and Kaluza technology story, the Plan Zero net-zero commitment, the SSE acquisition's long migration tail and quarterly cap-related price changes. Reporting is broadly factual and OVO engages on the record.
Selectra expert verdict
Reading every channel together
Triangulating across Trustpilot, Google, the Citizens Advice supplier-performance table, both app stores, Reddit and the Ofgem record, OVO's online presence is among the strongest in the UK Big Six. App scores are top-quartile, Trustpilot is well above the Big Six median, and regulator data is mid-table and slowly improving. The historical SSE migration is still the tail risk in the public dataset but is fading quarter on quarter.
If you read only one signal, read the Citizens Advice supplier-performance table: it is the only score built from regulator-supplied complaint and switching data rather than self-reported reviews, and it tracks the operational performance of OVO in something close to real time.
Reviews don't pay the bill — the tariff does.
A great supplier still costs you money if you're on a bad tariff. Compare OVO against every other UK supplier on the price for your actual usage.
Common questions
OVO Energy reviews — frequently asked questions
OVO Energy is regulated by Ofgem and bound by the Standards of Conduct that protect domestic customers. Reliability is best judged against your own usage profile: read recent reviews, check the Citizens Advice star rating for OVO Energy, and confirm the supplier's customer-service hours match when you actually need to call.
Trustpilot, Google Maps and app-store reviews reflect real experiences but are often skewed toward dissatisfied customers (people only post when something goes wrong). The most balanced single rating is Citizens Advice's quarterly supplier performance table, which scores all UK domestic suppliers on complaint handling, transfers, debt and communication — and is built from regulator-supplied data, not self-reported.
Confirm the unit rate (p/kWh) for both gas and electricity, the daily standing charge, the contract length, any exit fee (typical range: £25-£75 per fuel), and whether the deal requires a smart meter. Always cross-check the headline price against several other suppliers based on your actual postcode and annual kWh consumption from a recent bill.
If you're a current or former OVO Energy customer, share your experience on Trustpilot UK (search the supplier name), Google Maps (write a review on the OVO Energy business profile), or the Apple App Store and Google Play if you've used the mobile app. Selectra also collects independent reviews to help future customers compare suppliers objectively.