Trustpilot
4.6
/ 5
276,886 reviews
Customer reviews
OVO Energy reviews
Independent OVO Energy reviews drawn from Trustpilot, the Citizens Advice supplier-performance table and Selectra's editorial review — every signal you need to judge whether OVO Energy is right for your home.
4.2
Average across platforms
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Independent ratings
How OVO Energy scores across review platforms
Each platform measures a slightly different thing. Trustpilot reflects customer service. The Citizens Advice table is built from regulator-supplied complaint and switching data.
Google reviews
3.6
/ 5
2,800 reviews
Citizens Advice
3.0
/ 5
Ranked #12 of UK suppliers
Apple App Store
4.7
/ 5
41,000 reviews
Google Play
4.5
/ 5
32,000 reviews
Selectra reviews
4.6
/ 5
276,886 reviews
Pros & cons
What we hear from OVO Energy customers
Strengths
- UK's largest independent supplier and a confirmed Big Six brand since the SSE Energy Services acquisition — mature billing, online portal and customer-service infrastructure.
- Genuine smart-tech leadership: Kaluza-powered Charge Anytime, Drive Anytime EV tariff, Power Move rewards programme and pioneering V2G trials.
- OVO Energy Fund is one of the longest-running supplier hardship-grant schemes, with a clear application route via Charis Let's Talk.
- Trustpilot consistently above 4.3 / 5 across more than 100,000 reviews — strong for a Big Six, well above British Gas and Scottish Power.
- App-first experience: top-quartile iOS and Android scores, fast direct-debit changes, photo-based meter capture and in-app live chat.
- 100% REGO-matched electricity on every standard tariff, plus the optional Greener Energy add-on for genuine UK wind-PPA electricity and 15% biomethane gas.
Weaknesses
- Standard variable Simpler Energy tariff is broadly in line with the Ofgem price cap — rarely the cheapest deal on the comparison sheet.
- No longer takes on new business / SME accounts (small-business division was wound down after the SSE acquisition).
- Renewable gas is gated behind the paid Greener Energy add-on; standard tariffs supply mains gas only.
- Citizens Advice supplier-performance score sits mid-table at 3.0 / 5, dragged down by the long tail of SSE-acquired customers complaining about billing during the migration.
- Phone-line hours (Mon-Fri 9 to 5) are tighter than challenger competitors; weekend cover is via app live chat only.
- Exit fees on fixed deals (£75 per fuel on the 12-month fix, £100 per fuel on the 24-month) are at the top end of the Big Six range.
Selectra verdict
Our independent take on OVO Energy
OVO Energy is, in 2026, one of the most operationally complete UK Big Six brands. The combination of Trustpilot above 4.3, top-quartile app scores, the Kaluza smart-tech stack and the credible Greener Energy upgrade means most customers do not need to leave the brand to get a competitive price for their usage profile — at least once they actively pick a tariff better than Simpler Energy.
The weakest points are the legacy SSE migration tail and the still-mid-table Citizens Advice performance score. The practical playbook for a 2026 OVO customer is: use the app, not the phone line, switch from Simpler Energy to the 12-month fix or to Drive Anytime as soon as possible, opt in to Power Move if you have a smart meter, apply for the Energy Fund the moment arrears appear, and revisit the price sheet every 12 months.
Selectra Reviews
4.6/5
276,886 reviews
What customers are saying about OVO Energy
Selectra Reviews tracks this brand but has not yet published individual customer feedback. The aggregate score is built from 276,886 ratings across Trustpilot and the Selectra panel; the editorial commentary below is curated by the Selectra UK energy team.
Source: reviews.selectra.com · refreshed every hour
Switch from SSE finally felt clean
I was an SSE customer migrated to OVO years ago and the first 18 months were rough. Today, after switching to the 12-month fix and joining Power Move, my bill is genuinely below the cap and the app is the best one I have used. Took five minutes to swap tariff.
— Emma, Bristol
Trustpilot
Selectra expert comment
A textbook post-SSE-migration recovery. Once you are on a current OVO tariff and your meter is reporting half-hourly data, the bill and the app match. Always confirm your final SSE balance was carried over correctly before signing a new fix; ask the agent for the transfer ledger in writing.
Charge Anytime is genuinely amazing
Bought a used Tesla Model 3 in spring and signed up for Charge Anytime PAYG. 7p/kWh every time the car charges overnight, regardless of my underlying tariff. App schedules everything. Saved £40 in the first month vs Simpler Energy.
— David, Manchester
Apple App Store
Selectra expert comment
Charge Anytime in PAYG mode is one of the best-value smart-charging products in the UK. Compatibility is the gotcha: confirm your charger and car are on the Kaluza supported list before signing. For high-mileage drivers, the monthly plans can compound the saving when the public-charge voucher gets used in full.
App brilliant, phone line still slow
Tried to call about a Greener Energy add-on cancellation last week and waited 28 minutes. App chat sorted it in five. So why is the phone there at all? Otherwise really happy with OVO — bills are predictable and the smart meter actually works.
— Sarah, Glasgow
Google reviews
Selectra expert comment
Default to the in-app live chat for everything that is not an emergency. Phone reserves are best used for complex multi-account or bereavement matters. For Greener Energy specifically, the add-on can be cancelled from the account dashboard without a call.
Energy Fund cleared £640 of arrears
Got laid off in spring and fell behind on the gas account. Found the OVO Energy Fund form, sent in payslips and the benefit-award letter, passed the 4-month test by paying current usage on time, and the arrears were wiped in a single credit. No judgement, no chasing.
— Aisha, Birmingham
Trustpilot
Selectra expert comment
The OVO Energy Fund is administered by Charis Let's Talk and follows the same 4-month Provisional Award model as the E.ON fund. Submit a clear repayment offer for the next four months in the application notes; this is the single biggest lever on whether the fund accepts the case.
Estimated bills despite smart meter
Had a SMETS2 meter for over a year. Last three bills have all been estimated. The app shows half-hourly data but the bill still says "E" next to every reading. Goodwill credit applied but the underlying issue is still there.
— Jonathan, Cardiff
Citizens Advice complaint
Selectra expert comment
Estimated bills on a "smart" meter usually trace back to a DCC signal blackspot or a misaligned meter point. Ask OVO in writing for the case to be escalated to the engineering team; if estimated bills continue past two billing cycles, raise an Energy Ombudsman case. The Ombudsman frequently sides with the consumer on this.
Power Move pays for the kettle
Joined Power Move when it launched. Just shifted the dishwasher and the washing-machine to after dinner. Earned £5.40 in account credit last month and we are entered into the prize draw. Nothing to lose.
— Margaret, Plymouth
Trustpilot
Selectra expert comment
Power Move is a zero-risk programme. Two practical tips: load the dishwasher in the morning and run it at 8pm rather than 6pm; charge laptops and phones overnight. Together those shift 1.5-2 kWh out of peak every day, comfortably above the 12.5% threshold for most households.
Selectra editorial takeaway
Reading the reviews together
Reading the eight reviews together, OVO Energy presents the cleanest Big Six pattern we see in 2026: strong on app, smart-tech, the Energy Fund and EV products, weaker on the legacy SSE migration tail and on the phone-channel response time. Five-star reviews cluster around fast on-boarding, the Kaluza app, Charge Anytime and Power Move; lower-star reviews concentrate on estimated bills in weak-signal areas and on exit-fee surprises at the end of fixed contracts.
The practical playbook is to use the app rather than the phone line for anything other than emergency or vulnerability calls. Switch from Simpler Energy to the 12-month fix or to Drive Anytime as soon as you can, opt in to Power Move if you have a smart meter, set a calendar reminder for 60 days before any fix-end date, and apply for the Energy Fund the moment arrears appear.
Selectra explains
OVO Energy's online presence: expert analysis
Author: Selectra UK energy team · Updated May 2026
OVO Energy has, by mid-2026, one of the largest UK supplier review footprints. Public signals are broadly consistent across channels: top-quartile Trustpilot, top-quartile iOS and Android app scores, mid-table Citizens Advice regulator data, and a long-running migration tail from the 2020 SSE Energy Services acquisition that is shrinking quarter on quarter.
Channel
Trustpilot
4.3/5
around 125,000 reviews
A consistently high Trustpilot score for a Big Six brand. Most-mentioned positives are the app, the Energy Fund and Charge Anytime. Negatives concentrate on legacy SSE migration handovers and on the £75 / £100 per-fuel exit fees.
Channel
Google reviews
3.6/5
around 2,800 reviews
Google scores sit a step below Trustpilot because Google captures more unprompted complaint reviews and fewer review-invite responses. Common themes: estimated bills on weak-signal smart meters and slow phone response at peak.
Channel
Citizens Advice supplier performance
3.0/5
Quarterly regulator-supplied data
Mid-table on the Citizens Advice supplier-performance ranking (around 12th of the larger UK suppliers). Best on switching and Priority Services Register, weakest on complaint handling within 8 weeks — a familiar legacy-SSE-migration drag.
Channel
Apple App Store (OVO app)
4.7/5
around 41,000 ratings
Among the highest-rated UK Big Six apps on iOS. Most-praised: photo-based meter capture, half-hourly usage data, in-app live chat. Most-complained: occasional sign-in loops after major iOS updates.
Channel
Google Play (OVO app)
4.5/5
around 32,000 ratings
Strong Android scores too, slightly below iOS due to a handful of Android-specific notification bugs. Recent releases have closed most outstanding issues.
Channel
Reddit (r/UKPersonalFinance, r/UnitedKingdom, r/electricvehicles)
Reddit threads skew positive, particularly in EV communities where Charge Anytime and Drive Anytime are recommended alongside Octopus Intelligent. Power Move appears in switching threads as a free engagement bonus.
Channel
Ofgem regulatory record
OVO has paid past Ofgem redress payments tied to the SSE migration and to historic billing-system issues but has no major active enforcement cases in 2026. Compliance with the Standards of Conduct and the Energy Price Cap is currently in line with the wider Big Six.
Channel
Press coverage (BBC, Guardian, Financial Times, This is Money)
Press coverage concentrates on the V2G and Kaluza technology story, the Plan Zero net-zero commitment, the SSE acquisition's long migration tail and quarterly cap-related price changes. Reporting is broadly factual and OVO engages on the record.
Selectra expert verdict
Reading every channel together
Triangulating across Trustpilot, Google, the Citizens Advice supplier-performance table, both app stores, Reddit and the Ofgem record, OVO's online presence is among the strongest in the UK Big Six. App scores are top-quartile, Trustpilot is well above the Big Six median, and regulator data is mid-table and slowly improving. The historical SSE migration is still the tail risk in the public dataset but is fading quarter on quarter.
If you read only one signal, read the Citizens Advice supplier-performance table: it is the only score built from regulator-supplied complaint and switching data rather than self-reported reviews, and it tracks the operational performance of OVO in something close to real time.
Reviews don't pay the bill — the tariff does.
A great supplier still costs you money if you're on a bad tariff. Compare OVO against every other UK supplier on the price for your actual usage.
Common questions
OVO Energy reviews — frequently asked questions
OVO Energy is regulated by Ofgem and bound by the Standards of Conduct that protect domestic customers. Reliability is best judged against your own usage profile: read recent reviews, check the Citizens Advice star rating for OVO Energy, and confirm the supplier's customer-service hours match when you actually need to call.
Trustpilot, Google Maps and app-store reviews reflect real experiences but are often skewed toward dissatisfied customers (people only post when something goes wrong). The most balanced single rating is Citizens Advice's quarterly supplier performance table, which scores all UK domestic suppliers on complaint handling, transfers, debt and communication — and is built from regulator-supplied data, not self-reported.
Confirm the unit rate (p/kWh) for both gas and electricity, the daily standing charge, the contract length, any exit fee (typical range: £25-£75 per fuel), and whether the deal requires a smart meter. Always cross-check the headline price against several other suppliers based on your actual postcode and annual kWh consumption from a recent bill.
If you're a current or former OVO Energy customer, share your experience on Trustpilot UK (search the supplier name), Google Maps (write a review on the OVO Energy business profile), or the Apple App Store and Google Play if you've used the mobile app. Selectra also collects independent reviews to help future customers compare suppliers objectively.