Tesco Mobile Customer Services 2019
Not content with their place as one of the major UK supermarket brands, Tesco now has around 5 million mobile phone customers. What do these customers get from their provider? From benefits to Tesco Mobile phones, pay monthly plans, pay as you go and apps, we guide you through everything Tesco Mobile.
Tesco Mobile UK: What are the benefits?
In today’s competitive mobile market every provider needs to find a way to stand out or add unmatched value to its products. Let’s take a look at the ways in which Tesco Mobile does this:
1.Capped contracts
Ever used your phone to your heart's content, only to be left with a nasty bill at the end? Tesco Mobile has the solution for you! Its capped contracts allow you to set a cap of your choice on your monthly plan, ranging anywhere from £0-£100. If you select zero cap you won’t be able to go over your monthly call, text and data allowances as set out in your plan.
2.Flexible contracts on Anytime Upgrade Flex
Change is an inevitable part of life and your phone usage is no exception. Tesco Mobile has flexible contracts so that you can change your tariffs whenever your needs shift. Your tariff can be increased if you need more data, calls and texts or decreased if you find that you are paying too much. You can also pick your own contract length and upgrade your phone as early as you’d like to. You’ll have that new-phone-feeling in no time!
3.Home From Home roaming
Home From Home is Tesco’s international roaming gem that allows you to use your phone as you normally would at home in 48 different countries, for no extra cost. You don’t even need to do anything to access Home From Home - just arrive at your destination with your Tesco Mobile phone and it will all be activated automatically.
Home From Home is included for free in all Tesco Mobile plans and applies in the following countries:
| EU countries | More places in Europe and beyond |
|---|---|
| Austria, Belgium, Bulgaria, Croatia, Republic of Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland (Republic of), Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Azores, Canary Islands, French Guyana. | Gibraltar, Guadeloupe, Guernsey, Iceland, Isle of Man, Jersey, Liechtenstein, Madeira, Martinique, Mayotte, Monaco, Norway, Reunion, San Marino, St. Martin, St. Barts, Switzerland, Vatican City. |
4.Network coverage from O2
Tesco Mobile customers receive their signal from one of the major UK networks: O2. O2 provides coverage across 99% of the UK population, which at this stage is only beaten by EE. Thanks to the O2 network, Tesco Mobile has the highest outdoor voice call coverage in the UK at 90%.
If the O2 network experiences faults in coverage then so too will Tesco Mobile. In December 2018 the O2 network went down for an entire day and affected all smartphone users connected to their network.
| Mobile Network | 4G Coverage across the UK population |
|---|---|
| O2 | 99% |
| EE | 99% |
| Three | 99.8% |
| Vodaphone | 99% |
5. Recommend a friend and get £20 off your bill
If you recommend a friend to Tesco Mobile you’ll not only get £20 off your bill but your friend will receive £20 off their bill as well! To make the most of this opportunity, and to save a little extra cash, all you have to do is give Tesco your friend’s details by entering your Tesco Mobile number and then following the prompts.
Tesco Mobile phones and plans
Tesco Mobile offers a varied range of SIM only plans, mobile phone contracts and contract-fee options. Regardless of your level of phone usage, or your budget, it’s pretty likely that Tesco Mobile will have an option that works for you.
It’s worth noting that, unfortunately, Tesco Mobile doesn’t have an unlimited data option in either their contract or Pay As You Go tariffs, however, this will only really affect your if you’re hoping to use a large amount of data per month.
If you’re looking for a pay monthly contract and you’re also in need of a new mobile handset then Tesco has a huge range of the latest phones available. Keep in mind that if you are seeking a new phone to pay off monthly, the cost and allowance you receive will vary depending on the phone that you choose.
Let’s take a look at the different mobile phone tariff options Tesco Mobile has on offer.
Pay monthly contracts
SIM only pay monthly contracts come in 6 set tariffs with Tesco, let’s take a look at what data, minutes and texts you can get for what you pay:
| £7.50 | £9.00 | £11.00 | £13.50 | £18.00 | £23.00 |
|---|---|---|---|---|---|
| 1GB data, 500 mins, 5000 texts, 12 month contract | 2GB, 500 mins, 5000 texts, 12 month contract | 5GB data, 1000 mins, 5000 texts, 12 month contract | 10GB, 5000 mins, 5000 texts, 12 month contract | 20GB, 5000 mins, 5000 texts, 12 month contract | 30GB, 5000 mins, 5000 texts, 12 month contract |
No contract SIMs
If you’re not into committing to a long term contract with a provider, we get you. Luckily, Tesco has commitment-free no contract SIMs that could work perfectly for you. Not only is the SIM card contract-free but it can also cost you a grand total of zero pounds.
Where do you get one of these no contract SIM cards? Well, if you’re currently inside the UK you can order a Tesco no contract SIM free online. Alternatively, you can grab one in your nearest Tesco store for just 99p!
When you top up one of these no-contract SIM cards you’ll get what is quite epically referred to as the Rocket Pack - a bundle of minutes, texts and mobile data that lasts one month. When you choose your first Rocket Pack you’ll have these options to choose from:
| £10 | £15 | £20 |
|---|---|---|
| 3GB, 500 minutes and 5,000 texts | 6GB, 1000 minutes and 5,000 texts | 8GB, 2,000 minutes and 5,000 texts |
Want to know more about topping up with Tesco? Follow our dedicated Tesco top up guide for all the information you could possibly need on how to top up with Tesco Mobile.
Unlocking Tesco Mobile phones Already a Tesco Mobile customer but looking to unlock your phone so that you can go elsewhere? All you need to do to unlock your phone is complete an unlocking request online. If your phone has just been launched you’ll need to wait up till 12 months until you can submit this request.
Tesco Mobile - login online
These days it’s pretty easy to manage your mobile phone account online with the majority of UK mobile networks, and Tesco Mobile is no exception.
What can be done on a Tesco Mobile online account? You can pay or monitor your bills, switch your bundle, register your Tesco Clubcard, check your usage, view your upgrade status, change your bundles, and change your contact details or your home address.
If you’re having trouble logging in or need more information on the login process, why not read out our dedicated Tesco Mobile login article?
Tesco Mobile app
Want to manage your Tesco Mobile account online on-the-go? The Tesco Mobile app has all of the same functionalities as your online account but in an easy to access app. It’s important to keep in mind that Tesco Mobile have two different apps - one for pay monthly customers and a seperate app for pay as you go customers, so make sure that you download the right one.
For more information on the Tesco Mobile app, check out our dedicated Tesco Mobile app article.
Contact Tesco Mobile
It's hard to find time in our busy schedules to get everything on our to-do list done. If you’re looking to contact your mobile provider, thankfully there are several avenues by which to do so. Find out who to contact at Tesco Mobile and how to do so by checking out our contact directory below.
| Over the phone | Web chat | Social Network Support | |
|---|---|---|---|
| Call 0345 301 4455 between 8am and 9pm. | Chat to a support person online between 7:00am and 11:00pm on Tesco’s website. | Access via Facebook and Twitter and wait for a response from their customer support team who usually operate between 8 am - 8pm. | Send an email by filling out Tesco’s email form and they will get back to you as soon as they can. |
If you’re hoping to learn more about the kind of customer service you’ll get from Tesco, check out our dedicated Tesco Mobile customer service article.
Tesco Mobile - Selectra’s verdict
- No unlimited data plans at this stage.
- EE mobile network has higher universal coverage.
- Tesco Mobile offer capped contracts.
- Home From Home roaming included.
- Upgrade early on anytime upgrade flex.