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EE Cancel Contract: What You Need to Know

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EE Cancel Contract Banner with EE logo and woman using a laptop sitting down

If you’ve decided that you want to cancel EE contract, there are a few things you need to know and we will explain step-by-step how to cancel EE contract in this guide. So, if you want to cancel EE Broadband or mobile, keep reading.

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How to Cancel EE Contract

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If you’ve decided to cancel EE Broadband, there are a few steps you’ll need to follow when leaving EE. In this guide you’ll learn how to cancel EE contract online or by phone.

And if you’re Moving, we’ll explain how to get in touch with the EE Broadband moving home team to ensure a smooth transition from your old house to your new home.

Will I Have to Pay to Leave EE? The answer depends on if you’re still in contract with EE or not. Customers of EE who are still in contract will be subject to Early Termination Fees and the amount depends on how long you have remaining on your EE contract. To avoid early termination fees, it’s best to wait until your contract has finished before cancelling EE contract.

EE Cancel Contract Number

The first option we’ll look at is how to cancel EE contract by phone, you can do this by calling the EE cancel contract number and giving them a few details to process your EE cancellation. Below you can find the EE cancel contract number that you should call if you want to cancel EE contract by phone.

EE Cancel Contract Number
EE Cancel Contract Number
0800 079 0544

Last updated: 27/07/2022

When you Call EE Sustomer Service to cancel, you should have the following information handy:

  • Your EE account number
  • Your full name
  • Your billing and/or installation address
  • The date you’d like to cancel your EE contract on

The EE cancel contract team will also want to know why you’d like to cancel your contract, and you’re under no obligation to provide them with a reason.

You should be prepared to be assertive as they can be quite pushy in their attempts to keep you as a customer, just tell them you’d like to cancel and would rather not explain why.

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Cancel EE Contract Online

woman using laptop

For those who’d rather not speak on the phone to cancel, you can also request that your account is closed online. This avoids being hounded for a reason why you want to cancel EE contract and also having to wait on-hold to get through.

To cancel EE contract online, follow these steps:

  1. Go to the EE website
  2. Click Log in at the top right of the page
  3. Enter your username and password
  4. Click Account Settings
  5. Choose Leave EE

Once you’ve confirmed the details, the cancellation will be processed and your EE account will be closed.

Cancel EE Broadband

router

To cancel EE Broadband, it will depend if you’re Switching Broadband Providers or want to cancel EE Broadband entirely.

If you’re switching to another Broadband Provider and are keeping the same line, you won’t actually need to cancel as your new broadband provider will handle that for you.

EE will close your account the same day that your new Broadband connection goes live, however you will still have access to the EE login for six months so you can access your old bills - though we recommend that you download them all as soon as possible to keep for future reference.

You should also keep your EE direct debit open and active until after your final bill has been paid, otherwise you might get stung with missed payment charges. Your final bill will also include any calls you’ve made outside of your add-ons.

If you don’t want broadband any more, or you’re switching between standard broadband and fibre, you will need to contact EE to cancel your broadband account. You can do this online or by phone.

To cancel EE Broadband by phone, call the number below and tell them you’d like to cancel. You don’t have to give a reason why, and you should refuse any offers to stay with them by firmly saying “no” or “not interested, thanks”.

Cancel EE Broadband Phone Number
EE Cancel Contract Number
0800 079 0544

Last updated: 27/07/2022

If going online to cancel EE Broadband sounds more appealing than calling, you should follow these steps:

  1. Go to the EE website
  2. Click Log in at the top right of the page
  3. Enter your username and password
  4. Click Account Settings
  5. Choose Leave EE
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EE Broadband Cancellation Fee

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Unless you’re out of contract with EE, you may be charged an “EE Broadband Cancellation Fee”. This will cover the remaining time you have left on your EE contract at the time you cancel. The way the charges are calculated are as follows, according to information on the EE website:

  1. Your monthly charges will be added together, calculated at a daily rate and factoring in any discounts you have
  2. VAT will be deducted from this amount
  3. A further 4% for early receipt of payment will be deducted from this balance
  4. Any credit you have on your account will be factored into the total amount
  5. Finally, VAT is added at the prevailing rate to get the final charge

Now, this might sound complicated and the easiest way to avoid doing this maths is to wait until your contract with EE has finished. If you still want to cancel early, you can always get in touch with EE to find out how much you would have to pay to leave EE before your contract ends.

EE Router Return

router in box

When you cancel EE Broadband, you are not required to return your router. You can choose to keep it or recycle it at your local waste management facility.

If you have EE TV, you must return the EE TV Box within 30 days or you will be charged £175 on your final EE bill. The good news is that EE will send you a jiffy bag to send back your EE TV Box at no cost. However, if you don’t receive it or have lost it, you can also send it back to the following address:

EE Returns
1 First Avenue
Maybrook Industrial Estate
Minworth
Birmingham
B76 1BA

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EE Broadband Moving Home

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If you’ve decided that you want to keep your EE Broadband deal when moving home, you should contact the EE Broadband moving home team to request your account be transferred.

You can do this by phone and you’ll need the following information ready:

  • Your current home phone number
  • Your current address
  • The full address of your new home
  • Your moving date

The EE Broadband moving home team can be contacted on the following number:

EE Broadband Moving Home Phone Number
EE Cancel Contract Number
0800 079 8586

Last updated: 27/07/2022

You can make an EE Broadband moving home request at least three weeks before you move and there are no charges for changing your address with EE.

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