EE Business: Should You Choose EE for Your Business?

By Robert Clarke

Content Editor

Are you running a business and looking for a provider for phones and internet? Maybe EE Business is the best choice for your business. In this EE Business guide, we will cover everything you need to know about the provider including the best EE Business deals, customer service, and of course how to get in touch with EE Business. Keep reading to find out more.

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EE Business

EE Business is part of EE, the UK’s second largest Mobile Network Provider that’s also considered to be the best Mobile network in the UK due to its extensive Network Coverage and fast speeds. If you need phone and Broadband for your Business you should definitely put EE Business on your shortlist.

Whether you need EE Business Broadband or EE Business Mobile, or even a deal for both, EE Business has you covered. We should also point out that EE is part of the BT Group.

EE Small Business

You don’t have to be a multinational corporation with thousands of employees to join EE Business. The provider also caters for SMEs through EE Small Business and offers not only great deals on mobile plans and broadband, but also devices such as laptops and smartphones to help you run your business successfully.

My EE: The EE Business Login

My EE is the name of the EE Business login and is a great way to manage your EE account from anywhere in the world, which you can do when Roaming on the EE network. You don’t need to spend ages on the phone to simply find out how much your next bill is going to cost, instead by accessing your account through the EE Business login portal, you will be able to:

• View your bills
• Control usage
• Check allowances
• Update business details
• Upgrade services
• And so much more

You don’t even need to be the bill payer to access My EE, once your EE Business login has been set up, the main administrator will be able to add additional users who can view and/or manage the account. Gone are the days of sharing a username and password (which is very insecure), each user will have their own account and the main EE Business login administrator will be able to set levels of access for each additional user.

EE Business Deals

As all businesses are different, and EE Business deals are not available online, unlike Residential EE Broadband. Instead, to find out how EE Business can help your business get connected you will need to call the EE Business Sales Team and provide them with information such as:

• Your business address
• Number of employees
• How many locations you need connecting
• What services you want: Broadband, Mobile, SIM Only, etc

Alternatively, you can chat with an EE Business representative via WhatsApp. They will be able to help you via the popular messaging app and should be able to give you all the information you need to decide if you want to go with an EE Business deal for your business. However, to finalise the EE Business deal and sign-up, you will need to speak to EE Business over the phone.

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EE Business SIM Only

If you’re in contract with another broadband provider, but want to take advantage of the EE Business mobile coverage. Then an EE Business SIM only deal might be what you need. EE Business SIM only deals come in two flavours:

1. Phone SIM
2. Data only SIM

The choice is yours and will depend on what you need, if you’re looking for a way to access the internet on the go through a portable hotspot or an iPad with a SIM slot, then you should opt for the data only SIM which won’t allow you to make any calls but offers affordable business plans for data.

EE Business Contact

Whether you’re a new customer looking for the EE Business contact for sales or an existing customer contacting EE Business Customer Service to discuss a problem or query about your EE Business account, you can easily get in touch with EE Business. There are a few options available such as:

• EE Business contact number
• EE Business live chat
• EE Store

There are two EE Business contact numbers to choose from depending on if your business has more or less than 100 employees. In the table below, you can find the EE business contact number relevant to your business, as well as the opening hours.

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EE Business Contact: Live Chat

A quick and easy way to contact EE Business is through its live chat service. Rather than making a phone call, EE Business customers can simply chat with an advisor in realtime to solve many common questions. To use the EE Business live chat, follow these steps:

1. Go to the EE Business website
2. Click the Live Chat button on the left hand side of your screen
3. Provide your name and mobile number

You will also need to choose from the following options as to what you want to discuss with the EE Business live chat representative. The options you can choose are:

• Joining EE or adding another phone or SIM to my existing account
• Upgrading or renewing an existing plan / phone
• Query an ongoing order placed on EE business website
• Discussing an Account issue
• Discussing a Billing Issue
• Discussing a Signal Issue
• Discussing a Technical Issue

After you’ve chosen your preferred option, click Submit and an EE Business live chat agent will join the chat to help you with your query. It can take anywhere from a few seconds to several minutes depending on how busy the live chat is at that particular time. We’d recommend having the volume turned up on your computer so you can hear the notification sound when you get a reply, especially if you’re multitasking.

EE Store

Visiting an EE store might not be for everyone, especially if you’re running a business as it can be difficult to find time to travel outside the office. But, if you’ve got a problem with a device it might be the preferred option as the EE store assistants are often well-versed in technical issues and can offer a helping hand to set up your device.

There are over 550 EE stores in the UK, and not only can they help EE Business customers, they can also assist with customers of Orange and T-Mobile too.

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EE Business Complaint

If you’ve had a bad experience with EE Business, you might want to consider making a complaint. EE has a two-step process for solving customer complaints which is clearly explained in the EE Complaints Code of Practice that is Ofcom approved. Below you can find out how to make an EE Business complaint.

Want to Cancel Your EE Contract? Read our How to Cancel EE Contract guide to find out how you can cancel EE hassle-free.

EE Business Complaint: Step One

The first step to make an EE Business complaint is to contact EE Business with the details of your complaint. You can do this in the following ways:

• By phone: 07953 966 250 available from Monday to Friday 8am to 10pm and weekends 8am to 8pm
• Online via the EE Business Complaints Webform
• By letter: EE Customer Services, 6 Camberwell Way, Sunderland, Tyne and Wear, SR3 3XN

If you’re making your complaint in writing, you should include the following details so the EE Business complaints manager can quickly find your details and solve your complaint as soon as possible:

• Your full name
• Your full billing and/or installation address
• Your account number and/or mobile number
• An alternative daytime contact number
• Details of your complaint

Once you’ve made your complaint to EE, the provider will try to solve it as quickly as possible - in some cases right there and then. However, if your EE Business complaint is more complicated, EE might require some time to investigate to give you the best possible resolution.

If you are not satisfied with the outcome of your EE Business complaint, you can ask EE to reconsider the decision. You have the option to discuss the complaint with a Team Leader or Manager and if your complaint still isn’t resolved after this, you can escalate it to a specialist technical team or complaints team depending on the type of EE Business complaint you have.

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EE Business Complaint: Step Two

If EE has been unable to resolve your complaint after following the procedure outlined above, you can escalate your EE Business complaint to the Communications Ombudsman. They are an independent organisation that will thoroughly investigate your complaint and mediate between yourself and EE Business to find a resolution.

However, you can only escalate your complaint to the Ombudsman if one of the following conditions has been met:

• Eight weeks has passed since your initial complaint
• EE Business has issued you with a deadlock letter

As long as your EE Business complaint meets one of those criteria, you can contact the Ombudsman with the details of your complaint. Below you will find the various methods you can use to get in touch with the Ombudsman.

• Phone: 0330 440 1614
• Email: [email protected]
• Post: Communications Ombudsman, P.O. Box 730, Warrington, WA4 6WU
• Website: https://www.commsombudsman.org

If you’re getting in touch with the Ombudsman by phone, you should know that its opening hours are Monday to Friday from 8am until 6pm.

What does the Ombudsman do? The Ombudsman handles only the most serious complaints against Energy Suppliers, Broadband Companies and Mobile Providers. They are independant and the decisions the Ombudsman make are binding towards the supplier and providers. You can learn more about what the Ombudsman does in our Guide to the Energy Ombudsman.

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