Anglian Water Contact Number — Phone, 24/7 Emergency Line, LITE & Address

Anglian Water contact number

The Anglian Water contact number for bills, accounts and general enquiries is 03457 919 155, open Monday to Friday 8am to 8pm, Saturday 8am to 4pm and bank holidays 10am to 4pm; the line is closed on Sundays. As an 03 number it is charged at the standard UK landline rate and is usually included in inclusive minutes bundles on mobile and landline plans, so most customers pay nothing extra. Emergencies, leaks and sewer flooding use a separate 24/7 line on 03457 145 145.

Anglian Water supplies water and sewerage to roughly 6 million customers across the East of England — from Lincolnshire and Norfolk down to Essex and Northamptonshire — making it the largest water and sewerage company in England and Wales by geographic area. Sewerage in the Essex & Suffolk Water supply area is also handled by Anglian Water, so customers of that water-only company still dial 03457 145 145 for blocked sewers and sewer flooding.

If you only need to pay a bill, hear a current balance or submit a meter reading, you can skip the queue entirely by using the automated payment line on 03450 268 926, which is open 24 hours a day and does not need an advisor. The My Account portal on anglianwater.co.uk handles the same tasks plus moving home, direct debit changes and viewing past bills, and is open round the clock too.

Source: Anglian Water published customer contact directory (anglianwater.co.uk), verified June 2026. Calls to 03 numbers cost no more than a standard UK landline call and are usually included in inclusive minutes bundles; 0800 numbers are free from any UK landline or mobile.

Before you dial, have your Anglian Water account number, supply postcode and a recent meter reading to hand — the account number is printed at the top of your most recent bill and on any direct debit confirmation. Taking 30 seconds to find these before calling shaves several minutes off the identity check at the start of the call, especially if the line is busy.

Anglian Water emergency number

The Anglian Water emergency number is 03457 145 145, answered 24 hours a day, 7 days a week including bank holidays. Use it for burst mains, visible leaks in the street, no water at the tap, low pressure affecting a whole area, sewer flooding and any blocked public sewer. Because Anglian Water is the water and sewerage company across its region, you do not need to ring two different lines as you would in many other parts of the country — the same number covers both networks.

You do not need to be an Anglian Water customer to report a problem. If you spot water bubbling up through the road, a soft patch in a verge, pressure dropping across a whole street or sewage smells in a public area, ring 03457 145 145 even if you live outside the supply area — the call handler will route the report onwards if the issue turns out to belong to another network. Reporting early helps the company hit its leakage reduction targets set by Ofwat across the 2025-30 price review period.

Before calling, do a 30-second check to see whose responsibility the issue is. Anglian Water owns the public mains and sewers up to the boundary of your property; anything beyond the outside stop tap — pipes under your garden, the cold-water tank in the loft, internal plumbing, taps, toilets and your own drains — is the homeowner's responsibility and a job for a plumber, not the water company. If you are not sure where the boundary lies, our guide on what to do when there is no water in the house walks through the diagnostic steps in the right order.

Is there a free Anglian Water phone number?

Almost every Anglian Water contact number begins with 03, charged at the standard UK landline rate and usually inclusive in mobile bundles — so in practice most customers pay nothing extra, but the calls are not technically free. Only two Anglian Water numbers start with 0800 and are genuinely free from any UK landline or mobile, and they exist for very specific reasons.

The free lines are the Payment Assistance Helpline on 0800 169 3630, for customers struggling to pay the bill, and the Bogus Caller Helpline on 0800 145 145, used to verify the identity of anyone claiming to be from Anglian Water at your door. Both are staffed by specialist teams and should be used only for their intended purpose — general billing queries still go through the main 03457 919 155 number, where the right agents and account tools sit.

Priority Services Register

The Anglian Water Priority Services Register is a free, opt-in list of customers who need extra help during a supply interruption, such as bottled water delivered to the door, an early warning that the mains are about to be turned off or alternative-format bills. Sign-up takes about five minutes and is open to anyone with a relevant need — you do not have to be on benefits to qualify.

You can register over the phone on 03457 919 155, online through the Priority Services form on anglianwater.co.uk, or by asking a family member, carer or social worker to do it on your behalf. Anglian Water reviews the register periodically and gets in touch to check the details are still accurate, so update your contact information whenever you move home or your circumstances change.

• Customers reliant on a dialysis machine or other electrically-powered medical equipment ;
• Households with a baby under 12 months or someone over 65 living alone ;
• Customers who are blind, partially sighted, deaf or hard of hearing ;
• Customers with a long-term medical condition such as multiple sclerosis or Parkinson's ;
• Customers who would struggle to read a meter, understand a bill or answer the door without help.

Registering also unlocks practical extras: a password scheme to verify any Anglian Water visitor at your door, large-print, audio or braille bills, nominated-account access so a trusted relative can ring on your behalf without breaching data-protection rules, and a free language line with interpreters for callers whose first language is not English.

Help with paying your Anglian Water bill

If you are struggling to pay your water bill, ring the free Payment Assistance Helpline on 0800 169 3630 before arrears build up — Anglian Water runs three discounted tariffs alongside the standard charges, and getting onto the right scheme is almost always cheaper than negotiating a payment plan after a final reminder. The team can also set up Water Direct, which clears arrears through automatic deductions from Universal Credit or other benefits.

The three core schemes published by Anglian Water are summarised below. They each target a different household profile, so the advisor on the Payment Assistance line will check which one fits your circumstances before processing the application; you cannot be on more than one social tariff at once, but you can move between them if your situation changes.

Telling Anglian Water you are moving home

You should tell Anglian Water about a move no more than 28 days before the moving date — earlier risks the change being missed, later means you could end up paying for water used by the new occupants. The fastest route is the Moving Home form on anglianwater.co.uk, but you can also handle it by phone on 03457 919 155 during normal opening hours.

Have three pieces of information ready: your new full address, your move-out date, and — if you are on a meter — a final reading taken on the day you leave. Without the closing reading, Anglian Water will estimate your final bill against historical use, which often produces a higher figure than the meter actually shows. Our guide on how to read your water meter walks through which digits to record.

If your new home is also in the Anglian Water area, your account simply follows you and no closing bill is issued. Moving outside the area means closure of your Anglian Water account and a new account with the regional company that serves your destination postcode — our UK water suppliers directory lists the contact number for every regional monopoly. The full procedure for an in-area move is covered in our dedicated Anglian Water moving home guide.

Other ways to contact Anglian Water

If you would rather not sit on the phone, Anglian Water offers a full set of digital channels. Most routine tasks — submitting a meter reading, paying a bill, updating your details or setting up a direct debit — can be completed without speaking to an advisor through the My Account portal on anglianwater.co.uk, which is open 24 hours a day and is normally the fastest route.

For account questions outside opening hours, the website chatbot runs 24/7 and handles billing and supply queries before transferring complex cases to a human agent during office hours. Social channels (X / Twitter and Facebook) are best for short, non-urgent questions — anything involving a leak, burst pipe, no supply or sewer flooding should always go through the 03457 145 145 emergency line.

Anglian Water postal address

For written complaints, Subject Access Requests, change-of-name forms and any other formal correspondence, write to the customer relations team at the Lancing PO Box. Always include your account number, the property postcode and a daytime phone number so the team can follow up if more information is needed; letters sent by post are not handled in real time and tend to take longer than a phone call or email.

Anglian Water
PO Box 4994
Lancing
BN11 9AL

If you would prefer to visit in person, Anglian Water also runs a face-to-face customer office at 3 Lancaster Road, Hartlepool, TS24 8LW, open Monday to Friday 9am to 4.30pm excluding bank holidays.

How to complain to Anglian Water

Anglian Water follows the three-stage complaints process required of every English water company by Ofwat and the Consumer Council for Water. The company aims to send a substantive first reply within 10 working days, and the great majority of complaints are resolved at the first stage with a single phone call or letter.

Step 1 — Raise the issue. Ring 03457 919 155, use the complaints form on anglianwater.co.uk, or write to the Lancing PO Box (address above). Quote your account number, the supply postcode and a clear description of what went wrong and the outcome you would like. Keep a note of the date you complained and the name of the advisor for stage 2.

Step 2 — Request a formal review. If the first response does not resolve the issue, ask in writing for the complaint to be escalated to a team manager. Anglian Water has another 10 working days to come back with a final answer; if it does not, you can request a deadlock letter confirming the case is closed at the company's end.

Step 3 — Escalate externally. Once you hold a deadlock letter, or eight weeks have passed since you first complained, the Consumer Council for Water (CCW) will review your case for free on 0300 034 2222. For issues CCW cannot resolve, the final route is the Water Redress Scheme (WATRS), an independent adjudicator whose decision is legally binding on Anglian Water but not on you — you keep the right to reject it and go to court.

If your complaint is really about the size of your bill rather than the service you received, check first whether you are eligible for support. Our WaterSure scheme guide explains the national cap available to low-income metered households, and the UK water rates guide shows how the bill is calculated so you can spot a charge that looks wrong before formally complaining.

Anglian Water contact FAQ

Useful Anglian Water and UK water guides

If you came looking for a phone number and now want to dig further, our other Anglian Water and UK water guides cover bills, metering, the schemes that cap charges for low-income households and the practical steps to take when something goes wrong. The starting point is the Anglian Water supplier overview, which links to the rest of the cluster.

• Anglian Water: tariffs, login and supply area — coverage map, charges and how the supplier ranks against the rest of the UK water market.
• Anglian Water moving home — the full process for closing and opening an account around a move date.
• Anglian Water bill payment options — direct debit, card, standing order and the automated payment line on 03450 268 926.
• Essex & Suffolk Water — water-only supplier in part of the Anglian Water sewerage area, with its own customer service number.
• All UK water suppliers — find the right water company for your postcode and compare contact numbers across the regional monopolies.
• UK water bills explained — average costs, metering rules and the regulators that set what you can be charged.
• How to read your water meter — step-by-step guide so you can quote the right figure when you ring customer services.
• WaterSure scheme — national cap on metered bills for low-income households with high essential use.
• No water in the house? What to check first — whose pipework is whose, and the order in which to ring Anglian Water versus a plumber.