Anglian Water Contact Number & Email

Looking for an Anglian Water contact number? We’ve all the Anglian Water phone number here, plus the other ways you can get in touch with them such as the Anglian Water email address, Anglian Water live chat, and more. We can also tell you about the Anglian Water opening times.


How do I get in touch with Anglian Water?

If you’re looking for the Anglian Water contact number, there are several numbers you can call to speak to Anglian Water customer services. We’ve listed all the Anglian Water contact numbers below so that you can choose the one that best suits your needs..

The Anglian Water live chat is also available if you don’t want to call Anglian Water customer services.

If you prefer to send them a letter, you can write to Anglian water at their address to put your query in writing.

Anglian Water contact number

Telephone

Each Anglian Water contact number will take you to a different department, so depending on what you want to discuss with Anglian Water customer services, you can choose the right number. We’ve also found you the Anglian Water opening times so you can make sure somebody will be there to answer your call.

Department Phone Number Anglian Water Opening Times
Billing & account queries 03457 919 155 Mon to Fri 8am-8pm, Sat 8am-4pm, Sun 10am-4pm, Bank holidays 10am-4pm except Christmas day
Water & sewerage emergency 03457 145 145 24/7/365
Payment assistance helpline 0800 169 3630 Mon to Fri 8am-8pm, Sat 8am-4pm, Sun 10am-4pm, Bank holidays 10am-4pm except Christmas day
Automated payment helpline 03450 268 926 24/7/365
Bogus caller helpline 0800 145 145 24/7/365
Meter installation helpline 0345 850 5852 Mon to Fri 8am-8pm, Sat 8am-4pm, Sun 10am-4pm, Closed Bank holidays
Builders & Developers 0345 60 66 087 Mon to Fri 8am-5pm
Metering team 0800 137 631
Language line 03457 919 155 Mon to Fri 8am-5pm, Sat 9am-1pm, Closed Bank holidays

Is there an Anglian Water free phone number?

Anglian Water contact number starts with 03, which are local rate calls. However, you can call the payment assistance helpline. If you are struggling with finances and don’t have any free minutes on your phone, it’s a freephone number and can help with most enquiries.

Payment assistance helpline 0800 169 3630 Mon to Fri 8am-8pm, Sat 8am-4pm, Sun 10am-4pm, Bank holidays 10am-4pm except Christmas day

Which Anglian Water contact number do I need?

Each Anglian Water contact number is for a specific call. We’ve broken down the Anglian Water contact number departments below to explain what you can call each Anglian Water contact number for.

Billing & account queries

Billing & account queries 03457 919 155 Mon to Fri 8am-8pm, Sat 8am-4pm, Sun 10am-4pm, Bank holidays 10am-4pm except Christmas day

Anglian Water billing and account queries is the number you should call if you have any Anglian Water bill enquiries, moving house or other account related queries, such as:

  • Check your water consumption
  • Discuss your latest bill
  • Update your account information
  • etc

Water & sewerage emergency

Water & sewerage emergency 03457 145 145 24/7/365

The Anglian Water water and sewerage queries line is available 24 hours a day. You can call them if you have any Anglian Water emergency with your clear-water or wastewater, such as to do the following:

  • Report a leak
  • Burst pipes
  • Overflowing storm drain

Payment assistance helpline

Payment assistance helpline 0800 169 3630 Mon to Fri 8am-8pm, Sat 8am-4pm, Sun 10am-4pm, Bank holidays 10am-4pm except Christmas day

The payment assistance helpline is for customers who are having a problem paying their bill. Don’t be ashamed if you’re experiencing financial difficulties. Anglian Water has a specialist team on hand to help. They are non-judgemental and will work with you to find a solution so you don’t get into debt and make your problem bigger.

Give their team a call on the freephone number when you think you cannot afford your bill.

Automated payment helpline

Automated payment helpline 03450 268 926 24/7/365

When you need to make a one-off payment for your Anglian Water bill, you can call the automated payment helpline, 24 hours a day. You will need to have a few details to hand when you call the Anglian Water automated payment helpline, such as:

  • Your Anglian Water account number
  • Your credit or debit card information
  • How much you want to pay

Bogus caller helpline

Bogus caller helpline 0800 145 145 24/7/365

The bogus caller helpline is available around the clock to help customers who have had a visit from an Anglian Water representative, be it a salesperson or an engineer.

You can call this number if you want to confirm the credentials of an Anglian Water employee.

BOX ALERT: Anglian Water employees must show their identification when they visit. You can call the bogus caller helpline 24 hours a day to make sure they are who they claim to be.

Meter installation helpline

Meter installation helpline 0345 850 5852 Mon to Fri 8am-8pm, Sat 8am-4pm, Sun 10am-4pm, Closed Bank holidays

The meter installation helpline is for customers who want to find out about having a water meter installed. It's beneficial to have a water meter installed if you don’t have one as they can save you money. Read our guide to water rates in the UK and see if a water meter would be better for you.

Builders & Developers

Builders & Developers 0345 60 66 087 Mon to Fri 8am-5pm

This number is only for builders and property developers who may need to contact Anglian Water to discuss getting properties connected to the water and sewerage system or setting up a meter installation for the new-build property.

Language line

Language line 03457 919 155 Mon to Fri 8am-5pm, Sat 9am-1pm, Closed Bank holidays

When English isn’t your first language, talking on the phone can be difficult. Anglian Water has a dedicated team to help advisors who can help customers who don’t speak English.

Anglian Water email address

The Anglian Water email address is anglianwatercustomerservices@anglianwater.co.uk, you can also contact Anglian Water via the contact form on their website.

When emailing or filling out the form, we recommend you include as much detail as possible. This will make it easier for Anglian Water to solve your issue.

Anglian Water live chat

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The Anglian Water live chat is available 24 hours a day through their Anglian Water chatbot. The chatbot can answer lots of kinds of enquiries and if it’s unable to help you, it will connect you with an Anglian Water live chat representative.

The Anglian Water live chat team is available Mon to Fri 8am-8pm, Sat 9am-5pm and Sun 10am-4pm.

To access the Anglian Water live chat, look for the Need help? Icon at the bottom right of the Anglian Water website.

Anglian Water call back

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You can request a call back if you would prefer not to wait on the phone for an Anglian Water customer services representative. The Anglian water call back service is available Mon to Fri 8am-8pm, Sat 9am-5pm and Sun 10am-4pm.

To request an Anglian Water call back, go to the contact us page of the Anglian Water website and click the button. Request a free call back, enter your phone number and click the button. As soon as a member of the Anglian Water call back team is available, they will call you back.

Write to Anglian Water

There are many instances that you might need to write to Anglian Water – paying a bill by cheque, following up with an Anglian complaint, returning some paperwork, etc.

To write to Anglian Water, you will need the Anglian Water address, which is:

Anglian Water
PO Box 4994
LANCING
BN11 9AL

Anglian Water complaints

water tap and bill

If you have a complaint about Anglian Water, we recommend you try to resolve your complaint on the Anglian Water contact number above. When you could not resolve your complaint over the phone, we suggest you contact the Anglian Water complaints team via email or in the post.

The email address for any Anglian Water complaint is anglianwatercustomerservices@anglianwater.co.uk, or you can write to Anglian Water:

Anglian Water
PO Box 4994
LANCING
BN11 9AL

When you write your complaint, try to be full and objective. Remember to provide your Anglian Water customer account number so the Anglian Water complaints team can find your information.

Should you not have a satisfactory response from the Anglian Water complaints team, you can escalate your complaint to the Consumer Council for Water (CCW).

You can contact CCW, who are the ombudsman for the water industry if you haven’t had a reply from Anglian Water complaints after 10 days.


The contact information for the Consumer Council for Water is below. You can also file your complaint via the CCW website:

Region Phone number
England 0300 034 2222
Wales 0300 034 3333

Customers in Scotland can contact the Scottish Public Services Ombudsman (SPSO)

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