Ceased trading · July 2018

Iresa Energy archive

Iresa Energy ceased trading on 27 July 2018. Its customers were transferred to Octopus Energy under Ofgem's Supplier of Last Resort scheme. This page is kept as a historical record.

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Founded 2016 Nottingham

Ceased trading · 27 July 2018

Iresa Energy no longer supplies UK households

Regulatory failure — Iresa was banned from taking new customers in March 2018 over its complaint-handling record; Ofgem's provisional order remained in place and the company ceased trading. Customers were transferred to Octopus Energy under Ofgem's Supplier of Last Resort (SoLR) scheme. This page is kept as a historical record. Information presented below was accurate at the time of original publication.

Founded

2016

Years on the UK market

About

Who is Iresa Energy?

Registered as Iresa Limited, Iresa Energy uses this legal name for Ofgem licence filings, contracts and any formal communications. The trading name customers see on bills is the shorter, more recognisable form.

The company is headquartered in Nottingham, where it runs its senior management, customer operations and regulatory liaison with Ofgem.

Iresa Energy was founded in 2016. The supplier operated under a domestic-supply licence until its closure, with a track record of customer service and billing publicly documented for the years it traded.

The company is regulated by Ofgem, the UK's energy regulator, and its complaint handling falls under the Energy Ombudsman alternative dispute resolution scheme.

Timeline

Iresa Energy — key dates

A short timeline of the Iresa Energy brand — founding, milestones, regulatory events and the closure that brought it to an end.

2016
Iresa Limited launches in Nottingham with some of the cheapest UK energy tariffs.
2018
Citizens Advice records the worst-ever complaints score against Iresa — over 9,000 complaints per 100,000 customers in Q1 2018, five times the next-worst supplier. Ofgem bans Iresa from new customers in March.
2018
Iresa officially ceases trading on 27 July 2018; Octopus Energy is appointed Supplier of Last Resort. Customers transfer at midnight on 1 August 2018.

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Common questions

Iresa Energy — frequently asked questions

Regulatory failure — Iresa was banned from taking new customers in March 2018 over its complaint-handling record; Ofgem's provisional order remained in place and the company ceased trading.

Existing customers were transferred to Octopus Energy under Ofgem's Supplier of Last Resort (SoLR) scheme — supply was never interrupted.

Your supply has not been interrupted: under the SoLR scheme, your supply is automatically handed to the successor supplier. Log in to the successor's online portal as soon as possible to set up your account, confirm your bank details and download any final Iresa Energy statements while the legacy website is still online.

You are not required to pay any exit fee to leave the deemed tariff. Once your account is set up, compare current deals through Selectra to find a cheaper plan that fits your usage.

Yes. Customer credit balances on accounts at the date of cessation are protected under Ofgem's SoLR scheme. The successor supplier (Octopus Energy) is required to honour your credit balance. Confirm the balance in writing within the first 30 days to avoid disputes later.

Yes — outstanding debts owed to Iresa Energy transfer to the administrator of the company's estate, not the SoLR. You may receive a written demand for the outstanding amount from the administrators. Verify any demand against your final Iresa Energy statement before paying.

You can complain about the conduct of Iresa Energy (mis-selling, billing errors, customer service) to the Energy Ombudsman, even after the supplier has ceased trading. For complaints about the SoLR transfer itself (delays, incorrect tariff), the route is the same — Ombudsman first, then Ofgem.