Together Energy gone bust: Next steps for customers
Together Energy was a young but fast-growing Scottish energy company, supplying over 176,000 customers across the UK. However, it had poor customer reviews and lacked some of the extra services many other medium and large suppliers offer, such as smart meters, the Warm Home Discount and a mobile app. Keep reading to see what you need to do if you are a Together Energy customer.
Together Energy has ceased trading All customers will be transferred to British Gas under the Ofgem Supplier of Last Resort regulation. All information presented here was correct at time of original publication and is for reference purposes only. For more up to date information please contact your new supplier directly.
Who were Together Energy?
Together Energy Limited was a small Scottish gas and electricity supplier. Founded in 2016 in Clydebank, Scotland, it initially only supplied energy to domestic suppliers in Scotland. Before going bust it extended its business, however, and offers energy tariffs to households in England and Wales too. It supplied energy to more than 150,000 customers in total.
It had also grown the Together Energy brand with two subsidiary companies: Together Energy Supply Ltd (formerly Azacca Energy Ltd) and Together Energy Retail Ltd (formerly Eddington Energy Supply Ltd).
Who is the CEO of Together Energy?
Former British Gas executive Paul Richards was the CEO of Together Energy. As a co-founder of the energy provider, he had been a part of the company since the very beginning.
Takeover of OneSelect
In December 2018 Together Energy took over fellow UK provider OneSelect after it ceased trading. This saw its customer base grow significantly, gaining all of OneSelect’s 36,000 domestic customers.
Who took over Together Energy?
Together Energy Customer? What to do next
If you were one of the 176,000 Together Energy customers, we've prepared an FAQ to help answer your questions about what will happen next and what you need to do whilst you wait for your account to be transferred to British Gas.
Together Energy Frequently Asked Questions
1) I'm an Together Energy customer - will I continue to receive energy?
Due to Ofgem's Supplier of Last Resort (SoLR) scheme, customers will continue to receive electricity and gas. Any energy supplier that stops trading has its licence revoked, and a bidding process is started to reassign their customers to another supplier, according to the scheme's terms.
When an energy supplier goes out of business, it will often take its website offline shortly after, so we recommend logging in to your customer portal as soon as possible and downloading any bills and statements so you have a written record of this information.
2) Will my energy tariff change?
Former Together Energy customers will be put on a deemed tariff rate, which will be protected by the energy price cap. We recommend that you either shop around for a better deal or request British Gas place you on a different tariff because these are some of the most expensive rates a supplier can charge. When you leave your appointed new supplier under the SoLR scheme, you are not required to pay exit fees.
3) How can I contact my new supplier?
4) I’ve already changed supplier. Will the switch still go ahead?
If you had already started switching away from Together Energy, the switch should still go through, and any Direct Debit you had set up with them should be automatically cancelled. We still advise you to double-check with your bank just to be sure.
5) I had credit on my Together Energy account. Will this be refunded?
All customer credit will still be honoured under the terms of the Ofgem SoLR scheme.
6) I was in debt with Together Energy. Am I still required to pay it?
You will still be responsible for any outstanding Together Energy debts. British Gas will let you know whether they will take on your debt or if you will have to work out a payment plan with an administrator, a company that takes over a failing business.
7) I don't want British Gas to provide my energy. Is it possible for me to switch to a different supplier?
After the transfer from Together Energy to British Gas has gone ahead, you're free to switch to another supplier without incurring any exit fees or penalties. We work with a panel of top energy suppliers at Selectra, including British Gas and EDF. To learn more about our best deals, call 020 3936 0059 or request a free callback now.
Together Energy Reviews
In its first year of trading, Together Energy built up a loyal customer base and initially received positive reviews. However, Together Energy reviews soon took a turn for the worse. Bad reviews began to pour in after Together Energy took over OneSelect, with complaints about the supplier refusing to refund customer overpayments soaring.
Unfortunately, customer reviews for Together Energy remained largely negative at the time it ceased trading in January 2022, with a score of just 3.1 out of 5 on Trustpilot. The main themes for customer dissatisfaction focus on poor customer service, inaccurate bills and long delays in receiving final bills and refunds.
For more detail on these poor reviews and Together Energy complaints, give our Together Energy reviews page a read. You'll also find a comparison of the supplier’s prices with other providers.
Together Energy portal
Together Energy offered all customers an online portal where they could manage their energy tariff, submit meter readings, view past bills and pay their energy bills.
The Together Energy account could be accessed via the provider's website. Learn more about the portal, including how to log in, in our dedicated Together Energy login guide.
Are you a Bristol Energy customer? Even though Together Energy took over Bristol Energy customers' supply in September 2020, you can still access the Bristol Energy login page to manage your account.
Tariffs and prices
When Together Energy ceased trading in January 2022, there were four Together Energy tariffs to choose from - three fixed-rate and one variable tariff. The fixed-rate tariffs are distinguished by contract length, e.g. one, two or three years. Below is the Together Energy standard tariff pricing at the time Together Energy went bust:
|Electricity unit rate||19.78p per kWh|
|Gas unit rate||3.98p per kWh|
|Electricity standing charge||22.19p per day|
|Gas standing charge||24.87p per day|
|Total estimated cost per month||£101.92|
|Total estimated cost per year||£1222.99|
*Calculations based on a three-bedroom London household with average energy consumption. Tariff last updated: Jan 2022
Economy 7 tariffs
On an Economy 7 tariff, you pay less for the electricity you consume during the off-peak time (typically from 11pm to 8am) and more during on-peak time (during the day). All Together Energy tariffs could be taken out as Economy 7 tariffs. If you have a Together Energy Economy 7 tariff, you will have two unit rates for electricity, a day rate and a night rate.
A supplier’s fuel mix is the ratio of different fuels or energy sources that it uses to generate electricity. This is an important figure as it allows us to assess the supplier's green to non-green ratio of fuel sources and compare it to its competitors, as well as to the national average.
In the most recent fuel mix declaration we were able to access, Together Energy claimed to source 100% of its electricity from renewable sources. This is far above the UK national average of 40.30%.
|Together Energy average||0%||0%||0%||100%||0%|
Information correct for the period of 1/04/2020–31/03/2021.
Did Together Energy supply smart meters?
Together Energy did not install smart meters. The provider did seem to support smart meters, however, with various mentions of their potential use on its Terms & Conditions page.
Considering the government’s current roll out scheme, it was surprising that a supplier with more than 150,000 customers did not install smart meters.
Social champion in Scotland
As well as being an energy supplier, Together Energy Ltd was heralded as a social champion in Scotland. This included the supplier helping local residents and its own staff move up the social mobility ladder.
1. Recruitment from underprivileged backgrounds
The Scottish-based supplier claimed to recruit over 90% of its staff from the poorest 10% of postcodes in Scotland. More specifically, over 65% of its staff were recruited from charities focused on supporting 16 to 25-year-olds who were not in education, employment, or training.
2. A real living wage
Together Energy wass committed to paying its staff, regardless of age, the top bracket of the National Living Wage (NLW). Helping its employees to avoid low wages indirectly helped them avoid fuel poverty, so we commend the supplier for looking after its staff in this way.
3. Sponsored apprenticeships
The energy supplier had members of its staff enrolled in a graduate levy apprenticeship, studying for a BA (Hons) in Business Administration from the University of Strathclyde.
4. Street League
Together Energy was partnered up with UK-wide charity Street League which uses sport to support 16 to 24 year-olds who are unemployed and progressing into education or employment. The energy supplier gave participants the opportunity to learn about new positions which were being recruited for at the company.
Interested candidates were guaranteed an interview. If successful, they would receive support and training to help them progress in their new role.
How can I contact Together Energy?
There were a number of ways to contact Together Energy if you needed to get in touch with the supplier. In the table below we have listed all of the Together Energy contact details.
|Customer Services department||0141 846 1520 (Mon-Thur: 9am-6pm; Fri: 9am-5pm)|
|Sales and renewals department||0141 370 4617 (Mon-Fri: 9am-5pm)|
|Together Energy address||Together Energy, Erskine House, North Avenue,
Clydebank, Scotland, G81 2DR
Together Energy customers moving house needed to follow the steps outlined below.
- Take a final Together Energy meter reading and submit them to the company in your preferred way (email or online).
- Provide your forwarding contact details and details of the energy supplier at your new address.
- Together Energy would then provide you with a final bill stating how much you owed the supplier, or how much they owed you! If you are in credit, the company stated it will refund you the full amount within 10 working days (although there are reports of this taking much longer).