Together Energy is a young but fast-growing Scottish energy company, supplying over 150,000 customers across the UK. However, it has poor customer reviews and lacks some of the extra services many other medium and large suppliers offer, such as smart meters, the Warm Home Discount and a mobile app. Keep reading to see if its tariffs, prices and other services make up for it.
Who are Together Energy?
Together Energy Limited is a small Scottish gas and electricity supplier. Founded in 2016 in Clydebank, Scotland, it initially only supplied energy to domestic suppliers in Scotland. It has now extended its business, however, and offers energy tariffs to households in England and Wales too. It supplies energy to more than 150,000 customers in total.
It has also grown the Together Energy brand with two subsidiary companies: Together Energy Supply Ltd (formerly Azacca Energy Ltd) and Together Energy Retail Ltd (formerly Eddington Energy Supply Ltd).
Who is the CEO of Together Energy?
Former British Gas executive Paul Richards is the CEO of Together Energy. As a co-founder of the energy provider, he has been a part of the company since the very beginning.
Who took over Together Energy?
Together Energy Ltd is still trading, meaning no other energy supplier has taken over the company. However, in December 2018 Together Energy took over fellow UK provider OneSelect after it ceased trading. This saw its customer base grow significantly, gaining all of OneSelect’s 36,000 domestic customers.
Together Energy Reviews
In its first year of trading, Together Energy built up a loyal customer base and initially received positive reviews. However, Together Energy reviews soon took a turn for the worse. Bad reviews began to pour in after Together Energy took over OneSelect, with complaints about the supplier refusing to refund customer overpayments soaring.
Unfortunately, customer reviews for Together Energy remain largely negative, with a score of just 2.6 out of 5 on Trustpilot. The main themes for customer dissatisfaction focus on poor customer service, inaccurate bills and long delays in receiving final bills and refunds.
For more detail on these poor reviews and Together Energy complaints, give our Together Energy reviews page a read. You'll also find a comparison of the supplier’s prices with other providers, helping you to see if it's good value for money.
Together Energy portal
Together Energy offers all customers an online portal where they can manage their energy tariff, submit meter readings, view past bills and pay their energy bills.
The Together Energy account can be accessed via the provider's website. Learn more about the portal, including how to log in, set up and account, in our dedicated Together Energy login guide.
Are you a Bristol Energy customer? Even though Together Energy took over Bristol Energy customers' supply in September 2020, you can still access the Bristol Energy login page to manage your account.
Tariffs and prices
There are currently four Together Energy tariffs to choose from - three fixed-rate and one variable tariff. The fixed-rate tariffs are distinguished by contract length, e.g. one, two or three years. Below, we have outlined the tariffs that are currently available (last updated May 2021):
- Green Together Fixed May22 v2 - Fixed rates for 12 months, £30 exit fee per fuel.
- Green Together 25 June23 - Fixed rates for 25 months, £30 exit fee per fuel.
- Green Together 36 Month April24 v2 - Fixed rates for 36 months, £40 exit fee per fuel.
- Freedom Variable - Variable tariff, no exit fees.
Economy 7 tariffs
On an Economy 7 tariff, you pay less for the electricity you consume during the off-peak time (typically from 11pm to 8am) and more during on-peak time (during the day). All Together Energy tariffs can be taken out as Economy 7 tariffs. If you have a Together Energy Economy 7 tariff, you will have two unit rates for electricity, a day rate and a night rate.
If you're interested in taking out a Together Energy Economy 7 tariff, you will need an Economy 7 meter.
Prices compared to the market
How do Together Energy tariffs compare to other suppliers in terms of pricing? We use the Ofgem price cap as a benchmark to compare variable tariff prices. At £1,087.65 (for a household in London using a medium amount of energy), it is well under the price cap. While this is a reasonable price, being cheaper than the prices of most large and medium-sized companies, it's not necessarily the cheapest deal out there.
A supplier’s fuel mix is the ratio of different fuels or energy sources that it uses to generate electricity. This is an important figure as it allows us to assess the supplier's green to non-green ratio of fuel sources and compare it to its competitors, as well as to the national average.
In the most recent fuel mix declaration we were able to access, Together Energy claimed to source 100% of its electricity from renewable sources. This is far above the UK national average of 37.9%.
|Together Energy average||0%||0%||0%||100%||0%|
Information correct for the period of 1/04/2020–31/03/2021.
Does Together Energy supply smart meters?
Together Energy does not currently seem to be installing smart meters, as there is no information about a smart meter rollout on its website. The provider does seem to support smart meters, however, with various mentions of their potential use on its Terms & Conditions page.
We recommend you get in touch with Together Energy about the possibility of a smart meter installation, or whether you can use one you already have installed. Considering the government’s current roll out scheme, we would be surprised if the supplier doesn't clarify its position in the near future.
Social champion in Scotland
As well as being an energy supplier, Together Energy Ltd is heralded as a social champion in Scotland. This includes the supplier helping local residents and its own staff move up the social mobility ladder.
1. Recruitment from underprivileged backgrounds
The Scottish-based supplier claims to recruit over 90% of its staff from the poorest 10% of postcodes in Scotland. More specifically, over 65% of its staff have been recruited from charities focused on supporting 16 to 25-year-olds who were not in education, employment, or training.
2. A real living wage
Together Energy is committed to paying its staff, regardless of age, the top bracket of the National Living Wage (NLW). Helping its employees to avoid low wages indirectly helps them avoid fuel poverty, so we commend the supplier for looking after its staff in this way.
3. Sponsored apprenticeships
The energy supplier currently has members of its staff enrolled in a graduate levy apprenticeship, studying for a BA (Hons) in Business Administration from the University of Strathclyde.
4. Street League
Together Energy has partnered up with UK-wide charity Street League which uses sport to support 16 to 24 year-olds who are unemployed and progressing into education or employment. The energy supplier gives participants the opportunity to learn about new positions which are being recruited for at the company.
Interested candidates are guaranteed an interview. If successful, they would receive support and training to help them progress in their new role.
How can I contact Together Energy?
There are a number of ways to contact Together Energy if you need to get in touch with the supplier. In the table below we have listed all of the Together Energy contact details. Choose which is most convenient for you and best suits your query.
|Customer Services department||0141 846 1520 (Mon-Thur: 9am-6pm; Fri: 9am-5pm)|
|Sales and renewals department||0141 370 4617 (Mon-Fri: 9am-5pm)|
|Together Energy address||Together Energy, Erskine House, North Avenue,
Clydebank, Scotland, G81 2DR
Together Energy customers moving house need to follow the steps outlined below.
- Take a final Together Energy meter reading and submit them to the company in your preferred way (email or online). Provide your forwarding contact details and details of the energy supplier at your new address.
- Together Energy will then provide you with a final bill stating how much you owe the supplier, or how much they owe you! If you are in credit, the company states it will refund you the full amount within 10 working days (although there are reports of this taking much longer).