Ceased trading · October 2019

Toto Energy archive

Toto Energy ceased trading on 23 October 2019. Its customers were transferred to EDF Energy under Ofgem's Supplier of Last Resort scheme. This page is kept as a historical record.

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Founded 2016 About 134,000 households at closure Brighton

Ceased trading · 23 October 2019

Toto Energy no longer supplies UK households

Failed to make its £4.5 million Renewables Obligation payment to Ofgem; the company had also planned to start turning a profit by 2019 but was unable to do so. Customers were transferred to EDF Energy under Ofgem's Supplier of Last Resort (SoLR) scheme. This page is kept as a historical record. Information presented below was accurate at the time of original publication.

Founded

2016

Years on the UK market

Customers

About 134,000 households at closure

Households served

About

Who is Toto Energy?

Registered as Toto Energy Limited, Toto Energy uses this legal name for Ofgem licence filings, contracts and any formal communications. The trading name customers see on bills is the shorter, more recognisable form.

The company is headquartered in Brighton, where it runs its senior management, customer operations and regulatory liaison with Ofgem.

Toto Energy was founded in 2016. The supplier operated under a domestic-supply licence until its closure, with a track record of customer service and billing publicly documented for the years it traded.

The company is regulated by Ofgem, the UK's energy regulator, and its complaint handling falls under the Energy Ombudsman alternative dispute resolution scheme.

Timeline

Toto Energy — key dates

A short timeline of the Toto Energy brand — founding, milestones, regulatory events and the closure that brought it to an end.

2016
Toto Energy is launched in Brighton by a small team focused on buying energy wholesale through cooperatives.
2018
Toto transfers some prepayment customers to Utilita without adequate communication, prompting Ofgem scrutiny.
2019
Toto acquires 43,000 customers from collapsing Solarplicity in August.
2019
Toto Energy ceases trading in October after failing to make its £4.5 million Renewables Obligation payments. EDF Energy is appointed Supplier of Last Resort.

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Common questions

Toto Energy — frequently asked questions

Failed to make its £4.5 million Renewables Obligation payment to Ofgem; the company had also planned to start turning a profit by 2019 but was unable to do so.

Existing customers were transferred to EDF Energy under Ofgem's Supplier of Last Resort (SoLR) scheme — supply was never interrupted.

Your supply has not been interrupted: under the SoLR scheme, your supply is automatically handed to the successor supplier. Log in to the successor's online portal as soon as possible to set up your account, confirm your bank details and download any final Toto Energy statements while the legacy website is still online.

You are not required to pay any exit fee to leave the deemed tariff. Once your account is set up, compare current deals through Selectra to find a cheaper plan that fits your usage.

Yes. Customer credit balances on accounts at the date of cessation are protected under Ofgem's SoLR scheme. The successor supplier (EDF Energy) is required to honour your credit balance. Confirm the balance in writing within the first 30 days to avoid disputes later.

Yes — outstanding debts owed to Toto Energy transfer to the administrator of the company's estate, not the SoLR. You may receive a written demand for the outstanding amount from the administrators. Verify any demand against your final Toto Energy statement before paying.

You can complain about the conduct of Toto Energy (mis-selling, billing errors, customer service) to the Energy Ombudsman, even after the supplier has ceased trading. For complaints about the SoLR transfer itself (delays, incorrect tariff), the route is the same — Ombudsman first, then Ofgem.