Toto Energy is an independent energy supplier based in Brighton, England. Having only been trading for just a little over a year, Toto Energy have acquired a rather sizeable customer base, offering tariffs for both direct debit and prepayment customers. They have also developed their own tariff payment method, the ‘Smart Flexi Saver’. They are currently working with local cooperatives and claim that this is the reason for their cheap pricing.
Customer service reviews
Toto Energy have a wide mixture of reviews, being calling anything between the best energy supplier on the market, to the worst. The negative reviews, much like any supplier, are coming from the prepayment department. With any prepayment supplier, there will be top-up faults and card issues. This is something that is unavoidable and the company usually receives bad press from this. As such, most of the smaller energy suppliers entering the market are not even considering offering a prepayment option.
Despite having a fair few prepayment issues, Toto Energy have still managed to achieve a 6.8/10 satisfaction score on Trustpilot, which is pretty impressive. Especially considering that 52% of their over-6,300 reviewers gave them a 5 star ‘excellent’ ranking.
In terms of their competence as an energy supplier, Toto Energy are not as bad as some of their reviews are making out. However, because of their large base of prepayment customers, drawn in through their rock bottom prices, there are a fair few ‘lost key’ and ‘top up error’ reviews that have accumulated and weighed down their overall score negatively.
Tariffs & Prices
As mentioned above, Toto Energy have some of thelowest prepayment meter prices on the market, but their direct debits, however, still have some work to be done. They are nowhere near as expensive as the likes of British Gas and EDF Energy, but they are still miles off being the cheapest direct debit provider on the market.
Below you can see the tariff information (based on the Yorkshire area) for Toto Energy’s cheapest direct debit and prepayment tariffs available as of March 2018.
TOTO Fixed Saver - 12 Months
(Direct debit tariff)
Fixed length - 12 months
TOTO PAYG Discount Variable Saver
Fixed length - 12 months
Overall, we can see from above that Toto Energy is rather cheap for prepayment tariffs, but for direct debit, they really need to work on their pricing. At time of writing (Mar 18), Toto Energy’s cheapest tariff is £193 more expensive on average per year.
Toto Energy do offer a tariff that matches the cheapest tariffs on the market; however, in order to sign up for it, you have to pay for your entire year’s electricity in one go. As such, it’s highly unlikely that the majority of the population would be interested in signing up.
If you are a new or existing Toto Energy customer, you can login to your online account via the link presented below. Once you are logged in to your online account, you will be able to do the following, either online or through the mobile app:
- Check your past and current usage
- View your bills
- Make changes to your tariff and personal info
- Submit meter readings
- See alerts about your account
If you have forgotten any element of your login credentials, you can reset these on the login screen. Click the link below to be redirected to the account login screen:
Toto Energy offers smart meter installation with all their prepayment tariffs. They do not, however, offer standard direct debit smart meters at present as far as we are aware. It is likely, however, that they will branch out into this field, as the UK Government have plans to have all homes in the country installed with a smart meter by 2020. The take up for this has been extremely positive so far and continues to become more simple for customers to switch and monitor their usage information.
All smart meters supplied by Toto Energy are free of charge and include installation and maintenance. If you would like to learn more about smart meters you can read our official guide. If you would like to look into receiving your free Toto Energy smart meter, you can click the below link:
If you would like to get in touch with Toto Energy, there is a variety of ways through which you can do so. They are also happy to help with any issues you have had with signing up to one of their tariffs online. If you would like to call them, use the number provided below; however, if you would like to use the Toto Energy live chat or their email address, use the information provided in the box below:
Toto Energy contact number
Please check with your provider if you don't know how much a call will cost.
0333 210 7070
*Monday to Friday: 8am-8pm; Saturday: 9am-5pm
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