Ceased trading · September 2021

Utility Point archive

Utility Point ceased trading on 14 September 2021. Its customers were transferred to EDF Energy under Ofgem's Supplier of Last Resort scheme. This page is kept as a historical record.

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Founded 2017 About 220,000 households at closure Poole, Dorset

Ceased trading · 14 September 2021

Utility Point no longer supplies UK households

Energy-crisis failure (wholesale gas price spike) — Utility Point could not pass rising wholesale costs to customers under the price-cap mechanism. Customers were transferred to EDF Energy under Ofgem's Supplier of Last Resort (SoLR) scheme. This page is kept as a historical record. Information presented below was accurate at the time of original publication.

Founded

2017

Years on the UK market

Customers

About 220,000 households at closure

Households served

About

Who is Utility Point?

Registered as Utility Point Limited, Utility Point uses this legal name for Ofgem licence filings, contracts and any formal communications. The trading name customers see on bills is the shorter, more recognisable form.

The company is headquartered in Poole, Dorset, where it runs its senior management, customer operations and regulatory liaison with Ofgem.

Utility Point was founded in 2017. The supplier operated under a domestic-supply licence until its closure, with a track record of customer service and billing publicly documented for the years it traded.

The company is regulated by Ofgem, the UK's energy regulator, and its complaint handling falls under the Energy Ombudsman alternative dispute resolution scheme.

Timeline

Utility Point — key dates

A short timeline of the Utility Point brand — founding, milestones, regulatory events and the closure that brought it to an end.

2017
Utility Point launches as an independent supplier offering competitive fixed tariffs.
2020
Customer base grows steadily, reaching 220,000 households.
2021
Utility Point ceases trading on 14 September during the wholesale-price crisis. Ofgem appoints EDF Energy as Supplier of Last Resort.

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Common questions

Utility Point — frequently asked questions

Energy-crisis failure (wholesale gas price spike) — Utility Point could not pass rising wholesale costs to customers under the price-cap mechanism.

Existing customers were transferred to EDF Energy under Ofgem's Supplier of Last Resort (SoLR) scheme — supply was never interrupted.

Your supply has not been interrupted: under the SoLR scheme, your supply is automatically handed to the successor supplier. Log in to the successor's online portal as soon as possible to set up your account, confirm your bank details and download any final Utility Point statements while the legacy website is still online.

You are not required to pay any exit fee to leave the deemed tariff. Once your account is set up, compare current deals through Selectra to find a cheaper plan that fits your usage.

Yes. Customer credit balances on accounts at the date of cessation are protected under Ofgem's SoLR scheme. The successor supplier (EDF Energy) is required to honour your credit balance. Confirm the balance in writing within the first 30 days to avoid disputes later.

Yes — outstanding debts owed to Utility Point transfer to the administrator of the company's estate, not the SoLR. You may receive a written demand for the outstanding amount from the administrators. Verify any demand against your final Utility Point statement before paying.

You can complain about the conduct of Utility Point (mis-selling, billing errors, customer service) to the Energy Ombudsman, even after the supplier has ceased trading. For complaints about the SoLR transfer itself (delays, incorrect tariff), the route is the same — Ombudsman first, then Ofgem.